Server/Bartender

Mongolian Concepts Restaurant Group; Rockwall (TX); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Tips paid daily

Flexible schedules

401K

Free teammate meals

Discounts

Job summary

Genghis Grill is seeking energetic servers to provide timely, friendly service and grow sales through repeat customers. You will deliver orders, upsell, and maintain a clean dining room while upholding safety and sanitation standards.

This role requires excellent customer service, ability to handle busy periods, and flexibility to work various shifts, including weekends and holidays. Health benefits are available for full-time teammates.

Qualifications

• Must be motivated with a high energy level.
• Customer-centric with a service mindset.
• Organized and able to manage multiple tasks.
• Capable of thriving in high-pressure environments.
• Able to follow written and verbal instructions.
• Calm and friendly demeanor at all times.
• Working knowledge of menu items including signature beverages.
• Respectful to customers, managers, teammates, and vendors.
• Must maintain state and local food and alcohol certifications.
• Available for opens, swings, and closes including weekends/holidays.

Responsibilities

• Greet customers and provide timely, accurate service.
• Take food and beverage orders from customers.
• Process payments quickly and accurately per cash handling policies.
• Deliver orders and maintain a clean, safe dining area.
• Upsell where appropriate to increase sales and customer satisfaction.
• Restock and maintain server stations and dining spaces.
• Ensure compliance with sanitation and safety policies.
• Support team members to ensure a smooth guest experience.
• Communicate any non-routine issues to management.

Skills

High energy

Customer service

Organized

Pressure tolerance

Follow instructions

Calm demeanor

Menu knowledge

Friendly demeanor

Respectful

Job description

At Genghis Grill, we want you to succeed! Benefits offered: Competitive Wages, Tips are Paid Dailey, Flexible work schedules, Diverse Work Environment, 401K, and FREE Teammate meals & Discounts. Opportunities for advancement and career growth within.

Health Insurance Benefits are available for full-time teammates.

ServerProvides timely, accurate, and friendly customer service. Grows sales through repeat customers, increased sales, and profitability. Makes informed suggestions for food and beverages. Delivers ordered items, maintains dining room cleanliness, and processes payment in a timely manner. Maintains a clean, safe, and sanitary work environment.

Duties and Responsibilities

• Demonstrates outstanding hospitality and service throughout each shift with customers, managers, and team members
• Demonstrates teamwork
• Takes food and beverage orders from customers
• Accepts customer payments and processes quickly and accurately in accordance with Genghis Grill cash handling policies
• Follows company cash handling policies and procedures
• Completes opening duties, shift, and closing duties
• Delivers food and beverages to customers in a timely manner
• Suggestively upsells when options exist for liquor or food items
• Follows all sanitation and safety policies
• Maintains the server stations ensuring they remain stocked throughout the shift
• Ensures table maintenance throughout the dining experience
• Able to fill in as needed to ensure a smooth experience for customers and team members
• Maintains a safe working environment and reports any safety issues to management immediately
• Maintains valid state and local food handlers and alcohol certifications
• Adheres to all Genghis Grill policies and procedures
• Advises Restaurant Manager/General Manager/Regional Director of any non-routine situations
• Other duties as assigned by management

Qualifications

• Must be motivated and have a high energy level
• Must be customer-centric, demonstrating a desire to be of service
• Must be organized
• Must be able to excel in high-pressure environments
• Must be able to follow written and verbal instructions
• Must have a calm and friendly demeanor at all times
• Must have a working knowledge of our menu items including signature beverages
• Must be respectful of all customers, managers, team members, and vendors
• Must be able to recognize common signs of intoxication and know-how address the situation following Genghis Grill standards
• Must maintain all required state and local food and alcohol certifications
• Must be available to a variety of opens, swings, and closes including weekends and holidays

Physical Requirements

• Must be able to lift/carry up to 25 lb.
• Must be capable of constant walking, standing, stooping, and reaching in any direction
• Must have manual dexterity
• If you need any accommodation from Genghis Grill to enable you to perform essential job functions, please let us know