Server Austin Lantana

Cinépolis Cinemas USA; Austin (TX); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Employee discount on tickets, food, &

milestone gifts for work anniversies

Résumé du poste

Cinépolis USA in Austin seeks a service‑driven team member for its theater Operations. You will greet guests, guide them through the dining menu, upsell add-ons, and manage orders at the Vista POS to ensure a smooth experience between screenings.

This role emphasizes hospitality, teamwork, and integrity; you will handle alcohol service with safety, verify IDs, and support daily operations. Flexible weekends/holidays required. Employee discounts available.

Qualifications

• Must be 18 years or older and able to work in a fast-paced theater environment.
• 1+ years of full-service serving experience with customer-facing roles.
• ServSafe, Food Handler, and Alcohol certifications required.

Responsabilités

• Greet guests warmly and guide them through the dining menu and promos.
• Input orders in Vista POS quickly and accurately; ensure timely service.
• Assist with upselling and maintaining restaurant flow between screenings.
• Handle payments and verify IDs for alcoholic beverages.

Connaissances

Customer service

Communication

Teamwork

Problem solving

Formation

ServSafe certification

Food Handler certification

Alcohol service certification

Outils

Vista POS

Description du poste

CINÉPOLIS CAREERS

Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.

AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!

Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

JOB DESCRIPTION

DEPARTMENT: Operations

LOCATION: Theater

REPORTS TO: General Manager

JOB DUTIES

• Be proactive with greeting all guests in the theater before they request for service.
• Answer Plex Call System on time to further assist guests.
• Embody Nice and Amazing Service by following all In Seat Dining procedures.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of the menu and Cinepolis offerings.
• Greet guests and say goodbye to guests whenever possible.
• Demonstrate Passion, Commitment, and Integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible.
• Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal.
• Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film.
• Process all payments correctly and responsibly and returning to guests at appropriate times to limit disruptions to the films.
• Implement alcohol service and safety training, including not over-serving an intoxicated guest, and do not hesitate to ask for management intervention if necessary.
• Process daily server paperwork accurately and timely.
• Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Navigate guest complaints and assist with requests or direct them to proper res if unable to assist.
• Assist with crowd control and seating of guests as needed.
• Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise.
• Inform management of guest complaints and or maintenance requests.
• Complete all opening, mid, and closing procedures- including but not limited to side work.
• Attend and participate in trainings and meetings.
• Support daily operations by cleaning theaters in between movie sessions and at the end of the night.
• Responsible for the delivery of food and drink items ordered for assigned sections or in support of other sections that are not directly assigned.

EDUCATION AND/OR EXPERIENCE AND SKILLS

• Must be 18 years or older.
• 1+ years of full-service serving experience.
• ServSafe, Food Handler, and Alcohol certifications required.
• Ability to work with Vista Point of Sale System and perform basic math.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Strong analytical and problem-solving skills.
• Is organized and able to prioritize in a fast-paced and constantly changing environment while maintaining a smile and positive attitude.
• Great communication skills with the ability to handle difficult and stressful situations and issues positively.
• Have integrity and can be counted on to the right thing.
• Flexible working hours including holidays and weekends.

WORKING CONDITIONS/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.