Server at The Warbler Hotel 2.0

Progressive HR Strategies Inc.; New Orleans (LA); Presencial; USD 9600 - 12.000; Jornada completa

Descripción de la vacante

The Warbler Hotel in New Orleans is seeking a Server for our Spanish restaurant. You will guide guests through a progressive menu and wine list, delivering confident hospitality and a memorable dining experience.

Responsibilities include meticulous pre-shift prep, greeting guests, describing dishes, coordinating pacing, taking precision orders with allergies, and managing wine service. Compensation is $7.25 per hour plus tips; dinner-focused schedule required.

Formación

• High school diploma or equivalent.
• Minimum two years of full-service restaurant experience with wine, beer, or cocktails.
• Ability to manage multiple tables, allergies, and elevated guest expectations.
• Ability to work dinner service, weekends, holidays, and special events.

Responsabilidades

• Complete thorough pre-shift preparation including menu changes, 86s, reservations, VIP notes, allergies, chef features, wine-by-the-glass updates, and station readiness.
• Greet tables promptly, introduce the restaurant's style of dining, and establish whether guests prefer an à la carte progression, shared plates, tasting menu, or focused wine experience.
• Explain dishes with ingredients, provenance, portioning, spice, and service sequence; describe regional Spanish specialties without reducing them to generic labels.
• Guide coursing based on guest pacing, kitchen capacity, and the relationship between snacks, pintxos, seafood, and paella.
• Take orders with correct seat numbers, confirm allergies, and enter tickets with exact timing and allergy protocol.
• Maintain wine-service literacy: present bottles, confirm vintages, open and pour wine, and coordinate with sommelier when needed.
• Describe sherry styles and pairings, including fino, amontillado, and PX, for guest satisfaction.
• Recommend cocktails, vermouth, aperitifs, beer, and non-alcoholic pairings with wine discretion.
• Maintain unobtrusive table coverage and manage payments and refunds with leadership input.
• Own guest recovery with listening, apologies, and escalation when needed.

Conocimientos

Spanish wine knowledge

Fine-dining service

Menu fluency

Wine service

Guest-centric hospitality

Educación

High school diploma or equivalent

Descripción del empleo

The Warbler Hotel - Server

Role Details

• Department: Food & Beverage
• Reports To: Restaurant Manager / Dining Room Manager
• FLSA/Status: Tipped hourly non-exempt
• Outlets: Fine-dining Spanish restaurant

Position Summary

The Server delivers the Spanish restaurant's complete dining narrative: the welcome, the pace, the cuisine, the wine, and the small anticipations that make service feel effortless. This is not an order-taking role. The Server guides guests through a progressive Spanish menu and a wine list that moves from classic regions to natural, biodynamic, sherry, cava, and allocated selections, translating expertise into inviting, confident hospitality.

Key Responsibilities

• Complete thorough pre-shift preparation, including menu changes, 86s, reservations, VIP notes, allergies, chef features, wine-by-the-glass updates, and station readiness.
• Greet tables promptly, introduce the restaurant's style of dining, and establish whether guests prefer an à la carte progression, shared plates, tasting menu, or focused wine experience.
• Explain dishes with command of ingredients, technique, provenance, portioning, spice, and service sequence; accurately describe regional Spanish specialties without reducing them to generic labels.
• Guide coursing based on guest pacing, kitchen capacity, and the intended relationship between snacks, pintxos, vegetable dishes, seafood, plancha or parrilla preparations, paella, desserts, and digestifs.
• Take orders using correct seat numbers and modifiers, repeat back allergies and material preferences, and enter tickets with exact timing and allergy protocol.
• Maintain wine-service literacy: present bottles, confirm vintages, open and pour wine correctly, offer appropriate glassware, and understand when to involve the sommelier or beverage manager.
• Speak knowledgeably about Rioja, Ribera del Duero, Priorat, Jerez, Rías Baixas, Cava, Txakoli, and relevant Spanish regions, as well as selected wines beyond Spain, natural and biodynamic producers, and allocated bottles.
• Describe sherry styles-including fino, manzanilla, amontillado, oloroso, palo cortado, Pedro Ximénez, and cream-while making pairings that are specific to dishes and guests' tastes.
• Recommend cocktails, vermouth, aperitifs, beer, and non-alcoholic pairings with the same care applied to wine.
• Maintain full but unobtrusive table coverage: water, bread, beverage pacing, silver changes, crumb timing, share-plate needs, temperature checks, and course communication.
• Manage payment, room charge, gift certificate, comp, and cash procedures accurately; close checks discreetly and resolve discrepancies with a manager before presenting them to the guest.
• Own guest recovery by listening, apologizing appropriately, acting within authority, and engaging leadership early when a guest's experience may be affected.

Guest Experience & Service Standards

• Use guest names when confirmed, preserve personal space, and tailor the level of explanation to the table's interest rather than performing product knowledge.
• Anticipate needs: offer a wine pause before the next course, provide a fresh share plate, replace dropped flatware, or adjust pacing before a guest has to flag the team.
• Maintain impeccable grooming, posture, and verbal precision; never point, lean, rush, or use internal shorthand in the dining room.
• Handle dietary needs with seriousness and discretion; never minimize an allergy or make a guest repeat sensitive information.
• Respect celebrations, business conversations, and high-profile guests by coordinating quietly and never drawing attention to private details.

Qualifications & Experience

Required

• High school diploma or equivalent.
• At least two years of full-service restaurant experience, including guest-facing wine, beer, or cocktail service.
• Demonstrated ability to manage multiple tables, detailed POS modifiers, allergy communication, and elevated guest expectations.
• Ability to work dinner service, weekends, holidays, and special events.

Preferred

• Fine-dining or luxury-hotel service experience.
• Spanish restaurant experience, WSET/CMS study, sommelier training, or equivalent beverage education.
• Conversational Spanish and familiarity with contemporary Spanish cuisine.

Knowledge & Skills

• Spanish wine geography and style: Rioja, Ribera del Duero, Priorat, Jerez, Rías Baixas, Cava, Txakoli, and key grapes such as Tempranillo, Garnacha, Albariño, Mencía, Palomino, and Monastrell.
• Sherry production and styles; basic understanding of solera aging, flor, oxidative versus biological aging, and service temperatures.
• Fine-dining coursing, seat-number discipline, wine opening and presentation, decanting standards, and responsible alcohol service.
• Menu fluency covering jamón, conservas, tapas and pintxos formats, seafood, rice cookery, sauces, vegetarian options, and common allergens.
• Ability to make elegant, guest-led recommendations within a wide range of price points, including rare or allocated bottles without pressure.

Physical Requirements

• Stand and walk for up to 8-10 hours; carry loaded trays, plates, glassware, and wine safely.
• Lift and carry up to 30 pounds; bend, reach, and navigate tight dining-room aisles and stairs as required.
• Work near hot plates, open fire or grill exposure, wet floors, low lighting, and breakable glassware.

Schedule & Availability

Dinner, weekend, holiday, late-evening, and special-event availability is required. Servers must attend mandatory tastings, pre-shift education, menu rollouts, and scheduled wine training.

Compensation & Benefits

Compensation: $7.25 tipped hourly wage, plus gratuities and/or tip-pool participation in accordance with applicable law and property policy. Team Members are eligible to receive benefits based on average hours worked and advancement opportunities.

Certifications

• [State/local food-handler certification]
• [Responsible alcohol-service/TIPS or state equivalent]
• [Allergen-awareness training]

Equal Opportunity Employment & Accommodations

The Warbler Hotel is an equal opportunity employer. We are committed to providing a workplace free of discrimination and harassment and to making employment decisions based on legitimate business needs, job-related qualifications, and individual merit. The Warbler Hotel considers qualified applicants and team members without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, citizenship or immigration status as permitted by law, age, disability, genetic information, marital or familial status, veteran or military status, lawful off-duty conduct, or any other status protected by applicable federal, state, or local law.

The Warbler Hotel provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs, observances, and practices, unless doing so would create an undue hardship or direct threat as defined by applicable law. The essential functions and physical requirements listed in each description are provided to inform candidates of the role's core duties and are not intended to exclude individuals who can perform those functions with or without reasonable accommodation. Applicants who need an accommodation during the application or interview process may contact HR at [e-mail].