Server Assistant - Streeterville (Seasonal)

Loews Hotels & Co; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a Server Assistant for its Chicago location. In this seasonal role, you will support bartenders, maintain service areas, and ensure guest satisfaction through exceptional service. Join a team that values teamwork and guest experience while enjoying the vibrant atmosphere of the Windy City. With a focus on growth and empowerment, this opportunity offers a chance to thrive in a dynamic environment. If you are passionate about hospitality and eager to contribute to a family-oriented culture, this position is perfect for you.

Benefits

Paid Parental Leave

401K Matching

Travel Benefits

Ongoing Learning and Development

Diversity and Inclusion Programs

Eco-friendly Initiatives

Qualifications

• Basic knowledge of Wine & Spirits, and food.
• Exceptional guest service skills are essential.
• Ability to stand and lift items up to 50 pounds.

Responsibilities

• Supports Bartender and Beverage Server by stocking and maintaining supplies.
• Participates in monthly inventory and maintains cleanliness.
• Interacts with guests to enhance their experience.

Skills

Wine & Spirits Knowledge

Guest Service Skills

Teamwork

Physical Stamina

Education

High School Diploma or equivalent

Job description

Server Assistant - Streeterville (Seasonal) page is loaded

Server Assistant - Streeterville (Seasonal)

Apply locations IL - Chicago - Loews Chicago Hotel time type Full time posted on Posted 2 Days Ago job requisition id R0073997

Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.

Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisorand Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom.

Essential Functions and Responsibilities

• Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas.
• Participates in monthly inventory
• Stocks and maintains supplies in all service areas
• Inspects and prepares all service ware prior to use
• May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume
• Cleans and stocks glassware
• Maintains cleanliness and sanitary condition of lounge and service areas
• Assist in completion of post shift clean up and side work duties
• Maintain clean and organized storage space
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs of the hotel
• Required to attend all training sessions and meetings
• Ability to perform “Physical Requirements” and “Mental Effort Requirements” as explained below.

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Interacts daily with all captains to review events of the day
• Maintains current knowledge of all popular alcoholic beverages and cocktail recipes
• Stocks portable bar with required mixers, alcoholic beverages and related supplies
• Prepares all necessary mixers and garnishes prior to start of service and during shift as needed
• Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place"
• Greets guests in a polite professional manner according to Loews standards
• Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience
• To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels
• Breaking down of equipment and returning stock to the storage areas
• Perform other related duties as assigned or requested by supervisors/managers
• Records all aspects of guest order accurately
• Monitors guest consumption to prevent over indulgence and ensure safety
• Inventories all beverages and operating supplies, orders replacement items as needed
• Performs all closing duties, secures all inventory and supplies
• Performs monthly inventories
• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Basic knowledge of Wine & Spirits, and food
• Polite, friendly and helpful to guests, management and fellow employees
• Exceptional guest service skills
• Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift
• Certifications: "Certified Food Service Manager", "TIPS" or equivalent
• Effective leadership, management, organizational and communication skills
• Exceptional guest service skills
• Ability to speak, read and write the English language
• Ability to stand, stoop, bend repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays

Education:

• High School Diploma or equivalent

Experience:

• One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments

The wage for this position is $18.54.

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Loews Hotels Benefits

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.

Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.

Joining Loews Hotels & Co means not just gaining a job, it means becoming a part ofa family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.