Server Assistant, Pool Service Bar

Fontainbleau; Idaho; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and energetic team at a forward-thinking establishment, where your role as a Server Assistant will enhance the guest experience in a lively pool environment. This position offers the chance to interact with guests, ensuring they feel welcomed and valued while providing exceptional service. You'll assist in maintaining a clean and organized space, collaborate with servers, and engage guests with your charisma and knowledge of the drink menu. If you're passionate about customer service and thrive in a dynamic atmosphere, this opportunity is perfect for you. Embrace the excitement and be a part of creating memorable experiences for our guests!

Qualifications

• Must be at least 21 years of age with a high school diploma.
• Previous experience preferred with strong customer service skills.

Responsibilities

• Assist in preparing and maintaining a clean pool area for guests.
• Engage with guests and ensure timely delivery of drinks and food orders.
• Process payments accurately and maintain a polished appearance.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Team Collaboration

Upselling

Education

High School Diploma or Equivalent

Job description

POSITION OVERVIEW

The Server Assistant combines exceptional customer service with a glamorous and captivating presence, enhancing the guest experience by delivering drinks and creating a vibrant and energetic atmosphere. This role involves assisting in service, engaging with guests, and contributing to the overall enjoyment of the Pool.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Assist in preparing the pool area before opening, ensuring all cabanas, seating areas, and bars are clean, well-stocked, and ready for guests
• Arrange and restock necessary supplies, including glassware, napkins, and other essentials
• Welcome guests upon their arrival, guide them to their designated tables or seating areas, and provide assistance as needed
• Respond promptly to guest inquiries, helping them navigate the nightclub's offerings and entertainment
• Collaborate closely with servers to ensure timely delivery of drinks and food orders to guests
• Assist servers in clearing empty glassware, plates, and other items, maintaining a clean and organized environment
• Continuously monitor and maintain the cleanliness, clearing any debris and promptly addressing any spills
• Clear used glassware, dishes, and other items, ensuring efficient turnover for the next group of guests
• Reset with clean glassware, napkins, and other necessary items
• Respond to guest requests for additional drinks, napkins, or other items in a timely and courteous manner
• Collaborate with the servers to fulfill guest requests promptly
• Monitor the environment to ensure the safety and comfort of guests, reporting any disruptive behavior or potential security concerns to management
• Assist in cleaning and closing at the end of the night, including clearing dishes, restocking supplies, and maintaining cleanliness
• Engage with guests in a friendly, charismatic, and attentive manner, making them feel welcomed and valued
• Familiarize yourself with the drink menu, confidently making recommendations and answering inquiries
• Suggest specialty cocktails, promotions, and upgrades to enhance the guest experience
• Process payments accurately, handle cash, and manage electronic transactions with professionalism
• Build positive relationships with regular guests, remembering their preferences, and creating a personalized experience
• Coordinate with bartenders, other servers, and the bar team to ensure smooth service
• Maintain a polished appearance, adhering to dress code and grooming standards
• Assist fellow servers and staff when necessary to ensure a cohesive and efficient service
• Follow responsible alcohol service regulations, health codes, and safety standards
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent required
• Previous experience is preferred
• Exude confidence and have a captivating presence, maintaining a polished and stylish appearance that aligns with the Company's image
• Capability to recommend and upsell premium beverages and offerings
• Exceptional interpersonal skills and a passion for delivering outstanding customer service to VIP guests
• Strong verbal communication skills with the ability to engage and entertain guests effectively
• Willingness to work as part of a team and collaborate effectively with colleagues
• Collaboration with bar and service staff to ensure a cohesive and enjoyable atmosphere
• Proficiency in processing payments and managing transactions
• Familiarity with responsible alcohol service regulations and safety practices
• Willingness to work in a dynamic environment and adapt to changing demands
• Compliance with all legal age requirements for serving alcoholic beverages in the respective location
• Must fit in the uniform and refrain from altering it without permission
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

SALARY

$18.80 per hour