Server Assistant - LORO Austin

Hai Hospitality Group, LLC; Austin (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Accident

Employee Assistance Program

Employer matched 401k

Dining discounts

Job summary

Hai Hospitality Group, LLC, alongside LORO, Asian Smokehouse + Bar, is seeking a Server Assistant to support front-of-house operations in Austin. You will keep the dining room buttoned up, assist with food running, and help reset tables while learning to move toward a Bartender role.

Responsibilities include floor presence, assisting bartenders, delivering dishes, and handling curbside orders. A path to higher wages exists through internal advancement in a fast-paced hospitality team.

Qualifications

• Must communicate effectively with guests and staff.
• Lift and carry up to 50 lbs and assist with restocking inventory.
• Able to stand and walk for extended periods in a fast-paced setting.
• Maintain a neat, hygienic appearance and personal grooming.

Responsibilities

• Acquaint yourself with the menu, current specials, and cuisine.
• Learn about beer, wine, and cocktails through beverage training.
• Be present on the floor and assist with running side work.
• Bus and reset tables, polish glassware, stock supplies.
• Assist bartenders with service to enhance the guest experience.
• Deliver food to guests and explain each dish.
• Receive, organize, and deliver curbside orders to guests waiting outside.

Skills

Effective communication

Safety awareness

Stamina & lifting

Stand/walk long shifts

Teamwork

Fast-paced environment

Food running support

Job description

Job Description:

Hai Hospitality and LORO, Asian Smokehouse + Bar, is accepting applications for Server Assistant / Server . The position of Service Assistant is the backbone of the Front of House. The goal is to help maintain a high level of service by keeping a keen eye on the dining room, expo line, and bar, SAs are responsible for being the primary food runners, as well as cleaning and resetting tables. Fully trained Server Assistants will have the opportunity to move into a Bartender position, which results in an increase in responsibility and expected wages!

What you’ll do in this role:

• Acquaint yourself with our menu, current specials, and cuisine. We'll provide all the info you need to succeed!
• Learn about beer, wine, and cocktails through peer-led beverage training
• Be present and active on the floor, assisting with running side work
• Bus and reset tables, polish glassware, stock supplies
• Assist Bartenders with all aspects of service to enhance the guest experience
• Deliver food to our guests and explain each dish
• Receive, organize, and deliver curbside orders to guests waiting outside

Why You’ll Love Working With Us

• Medical / Dental / Vision / Accident insurance options available
• Employee Assistance Program with mental health services available
• Employer Matched 401k Savings plan
• Opportunity to grow -- we promote from within almost exclusively
• Dining discounts

Basic Qualifications

• Must be able to effectively communicate with guests and other employees
• Detect and identify safety issues, and comply with safety guidelines and standards
• Lift and carry trays, dishes, equipment, and goods up to 50 lbs, stock inventory, and perform restocking duties
• Must have the ability to stand and walk for extended periods
• Bend, stoop, and reach to access various areas and items
• Ability to work in a fast-paced, high-pressure environment
• Ability to work in a variety of temperatures, both hot and cold
• Lift, push, or pull objects such as tables and chairs to reconfigure seating arrangements
• Ability to use kitchen equipment safely and efficiently, such as ovens, grills, and knives
• Maintain a neat and organized workspace, including proper storage of supplies and cleaning of surfaces
• Move quickly and efficiently to respond to customer needs
• Ability to work in close proximity to coworkers in a crowded kitchen or serving area
• Tolerate exposure to potential allergens and food odors
• Maintain a professional and hygienic appearance, including proper uniform and personal grooming
• Understand directives and communicate effectively with Leadership and coworkers
• Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions

The Hai Experience

Hai Hospitality is a multi-concept, emerging restaurant group based in Austin, Texas. Our restaurant concepts include Uchi, Uchiko, Uchiba, and Loro. It’s about hospitality and giving back. Our employees take pride in their work ethic, their craft, and their creativity. Feel proud of where you work, help create an experience for our guests, and work with cool people.

Our Arizona and Florida locations participate in E-Verify. For more information below, please follow the links below:

• If you havetheright to work, don't let anyonetakeit away :E-verify.gov (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)
• E-VerifyParticipation Poster (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

Hai Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.