Server Assistant for Sorelle

Charlestonplace; South Carolina; On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Server Assistant to join their dynamic team. In this role, you will provide exceptional service and support to guests, ensuring a welcoming and delightful dining experience. You'll maintain a clean and organized environment while collaborating with your team to uphold the restaurant's high standards. This position is perfect for individuals passionate about fine dining and eager to learn in a vibrant atmosphere. If you thrive in a fast-paced environment and are dedicated to service excellence, this opportunity is for you!

Qualifications

• 1-2 years of fine dining service experience required.
• Must be able to communicate effectively with guests and staff.

Responsibilities

• Provide professional and gracious service to all guests.
• Maintain cleanliness and organization of work stations.
• Assist servers and ensure guest needs are met.

Skills

Communication Skills

Basic Computational Ability

Teamwork

Food and Wine Knowledge

Education

High School Diploma or Equivalent

Tools

POS System

Microsoft Office

Job description

Server Assistant for Sorelle

Server Assistant for Sorelle

We believe that hospitality is a transformative art — that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we’re building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves — kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

Job Description

While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

GENERAL EXPECTATIONS:

• Act with integrity, honesty and knowledge that promote the culture and values of Sorelle.
• Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times.
• Maintain clean and organized work stations that are cohesive with the restaurant’s philosophy, culture, and standards of excellence.
• Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.
• Operate within the restaurant on a daily basis with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
• Understand philosophy of management and owner. Display consistent attention to detail and follow through of all restaurant policies.
• Represent the restaurant professionally through effective communication, cooperation and relationships with all business partners.

ESSENTIAL JOB FUNCTIONS:

• Understand and perform job duties to the expectations of Sorelle and the restaurant Service, Food, Beverage, and Wine manuals.
• Perform all side work applicable to assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times.
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with server to ensure communication at all times about wants and needs of guests.
• Bus tables.
• Set tables.
• Stock stations.
• Perform bread service.
• Serve and refill water.
• Prepare and serve coffee and tea.
• Maintain the cleanliness of the dining room.
• Stock and organize linen.
• Polish china, glass and silverware.
• Maintain a clean, safe environment at all times in the dining room and all service stations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.

SUPPORTIVE FUNCTIONS:

• Perform set up duties as requested to include side stations, storage areas and food staging area.
• Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards.
• Fold napkins for meal periods to maintain an adequate supply.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Operate as a member of the team, helping others and requesting help as needed.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Must be able to speak and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must have complete knowledge of and use the service guidelines outlined in the Server Assistant Manual.
• Further duties not currently listed in this outline may be added at the manager’s discretion.

REQUIRED QUALIFICATIONS:

• Minimum 1-2 years of fine dining service experience.
• Knowledge of service and food and beverage, and thorough knowledge of fine dining, service procedures and functions.
• Cleanliness, organization and the ability to work well in a team situation are crucial to this position.
• Food and wine knowledge a plus.
• Must be minimum age to serve alcohol.
• High school or equivalent education required.
• Applicants must possess a strong dedication toward learning, and motivation to progress in a fine dining environment.
• Possess excellent basic math skills and have the ability to operate a cash register POS system and Microsoft based computer systems.
• Must be impeccably groomed, maintain good hygiene, good posture and have required uniform & tools.
• Responsive to constructive feedback from Chefs, Manager & other co-workers.

GROOMING:

All employees must maintain a neat, clean and well-groomed appearance per MG-SC, dba Sorelle standards outlined in the Server Assistant manual.

LANGUAGE SKILLS:

Ability to communicate effectively with management, guests, and staff.

PHYSICAL DEMANDS:

• Most work tasks are performed indoors. Temperature is moderate and controlled by restaurant environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length.
• Must be able to exert well-paced ability in limited space.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must have the ability to bend, squat and lift up to 30 lbs., including, but not limited to, lifting trays of food or food items on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

While performing the duties of this job, the Server Assistant is regularly required to stand, walk, sit, talk or hear. Frequently it is required to use arms and hands to finger, handle, reach or feel objects, tools and controls. The Server Assistant is occasionally required to stoop, kneel, crouch or crawl.

The Server Assistant must be able to lift and/or move up to 30 pounds, be able to work in a standing position for long periods of time and able to safely lift and easily maneuver plates, cases of water, chairs and dining room tables.