Server Assistant / Food Runner

Flight-Club-Darts; Cincinnati (OH); Hybrid; USD 6,900 - 9,600; Full time

Benefits offered by this job

Employee discount

Medical benefits

401k options

Paid time off

Paid holidays

Job summary

Flight Club is hiring for a Server Assistant / Food Runner to support our front-of-house team in delivering a high-energy, guest-focused experience. This role emphasizes food delivery, cleanliness, and rapid task-switching in a fast-paced environment.

Requirements include a current food handlers and alcohol certification, 2+ years in a high-volume setting, and the ability to stand or walk for long periods. Legal US work eligibility is required.

Qualifications

• Current food handlers and alcohol certification maintained through employment.
• Minimum of 2 years’ experience preferably within a high-volume environment.
• Able to stand and/ or walk for long periods of time.
• Authorized to legally work in the US.

Responsibilities

• Listen to the customer and build rapport, assisting and communicating requests.
• Support teammates during peak times to ensure smooth service.
• Maintain sanitation and cleanliness of dining and service areas.
• Execute opening/closing procedures swiftly to prepare the floor for service.

Skills

Customer service

Food safety

Physical stamina

Teamwork

Education

Food handlers certification

Alcohol certification

Job description

TITLE: Server Assistant - Food RunnerDEPARTMENT: Front of HousePOSITION TYPE: Part Time/Full TimeREPORTING TO: FOH ManagerFLSA STATUS: Non-exemptCompany Overview:The world’s first Social Darts experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. Flight Club fuses craft cocktails and upscale cuisine with its signature tech-enabled Social Darts experience to create a truly unique entertainment experience. Operating in major cities across the U.S. under State of Play Hospitality and in more than 30 locations worldwide, Flight Club continues to bring friends, families, and colleagues together in an upscale gaming environment. To date, over 10 million people have experienced Flight Club and over one billion darts have been thrown. Learn more at FlightClubDartsUSA.com.Position Purpose:Server assistants are responsible for assisting the team in delivering each guest a unique high-quality experience with passion and knowledge in an energetic atmosphere. The position is a dual role responsible for proper food delivery and cleanliness throughout the shift This role is constantly moving to assist team members and quickly resetting areas for new guests to start having fun. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work We expect nothing short of greatness and know personality sets us apart.Our Mission IsAt State of Play, our mission is to create moments of joy and connection through the power of play.Our Values Are:We Take the Initiative: Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.We’re Thoughtful: We think about the bigger picture. We default to listening and encouraging different views to our own. By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.We Celebrate the Wins: Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.Responsibilities:Listen to the Customer:Build a rapport with guests, be active in assisting, and communicating requests.Foster a positive environment by training new runners and supporting teammates during high-pressure situations.Be Respectful of Company Resources:Maintain gaming equipment condition including sanitation.Utilize excellent organizational skills to manage time and tasks effectively, reducing waste and maximizing efficiency.Follow all health and safety guidelines, maintaining proper procedures and reporting to management any hazardous situation or incident.Show Urgency:Execute opening and closing procedures swiftly and efficiently to prepare the floor for service.Multitask effectively during peak times to ensure smooth operations and guest satisfaction.Create Positive Energy:Lead by example, demonstrating professionalism and enthusiasm throughout each shift.Must be able to pass exams with a 90% or better in each of the following categories:FoodAll issued training testing throughout employmentRequirements & Minimum QualificationsCurrent food handlers and alcohol certification maintained through employmentMinimum of 2 years’ experience preferably within a high-volume environmentAvailable to work various shift times and days, including weekends and holidaysAble to stand and/ or walk for long periods of timeAbility to lift over 50+ lbs. if necessaryAuthorized to legally work in the USServer Assistant / Food Runner Compensation & Benefits:Hourly pay of $5.50 per hour, plus tips!Ability to enroll in Medical, Dental, Vision and other insurance benefits (for employees who maintain full-time status)Paid Time Off, Sick Time, and Paid Holiday (may vary depending on state and local laws)Ability to enroll in 401k, Medical FSA, Commuter benefits, etc.Employee Discount: 50% your total bill for you and up to five guests.The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.#SOP1