Server Assistant | City Cruises Norfolk

Hornblower Cruises and Events; Norfolk (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking Server Assistants to join their dynamic team in Norfolk, VA. This role is perfect for those who thrive in a fast-paced environment and are passionate about providing exceptional service. As a Server Assistant, you will play a vital role in enhancing guest experiences by assisting servers, maintaining cleanliness, and ensuring a welcoming atmosphere. If you are energetic, adaptable, and ready to make a positive impact, this opportunity is for you. Join a company that values respect and teamwork, and be part of creating memorable experiences for guests on land and water.

Qualifications

• Energetic and enthusiastic personality essential.
• Must possess a service orientation and be adaptable.

Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Maintain cleanliness and safety of all common areas.
• Assist with the warm and efficient greeting of guests.

Skills

Hospitality

Communication

Teamwork

Adaptability

Education

High School Diploma or Equivalent

Job description

Starting hourly rate at $12.50 an hour plus tips!

City Cruises is seeking Server Assistants for our operation in Norfolk, VA.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Server Assistant aids servers in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

Essential Duties & Responsibilities:

1. Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS)
2. Provide guests with water, coffee/tea, and bread service throughout the meal
3. Bus used and unneeded dishes and glassware from guests tables to galley
4. Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning
5. Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes, and remove empty bottles and trash
6. Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
7. Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
8. Be prepared to begin work at scheduled time
9. Maintain uniform and personal grooming in compliance with appearance standards
10. Assist with the warm and efficient greeting and seating of guests when they arrive
11. Additional job duties as assigned

Qualifications & Requirements:

1. High school diploma or equivalent required
2. Must meet minimum state age requirements
3. Previous restaurant experience preferred
4. Energetic and enthusiastic personality essential
5. Must be able to effectively understand and convey written and verbal information to guests and coworkers
6. Must possess a service orientation - actively looking for ways to help others
7. Will work for extended periods of time without sitting
8. Required to lift furniture and other heavy items such as bus tubs up and down stairs
9. Will be required to be available for work on all major holidays

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.