Server Assistant (Busser / Runner)

VOCO The Shelby – Myrtle Beach; Myrtle Beach (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic hospitality team as a Server Assistant, where you'll play a crucial role in creating memorable dining experiences. This position involves delivering food promptly, ensuring guest satisfaction, and supporting the restaurant's smooth operation. With a focus on teamwork and attention to detail, you'll be vital in transforming ordinary meals into extraordinary memories. The ideal candidate thrives in a fast-paced environment and is committed to providing exceptional service. This is an exciting opportunity to grow within a company that values collaboration, innovation, and personal connection.

Benefits

Competitive Base Salary

Vacation

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Pet Insurance

401K

Costco Membership

Education Assistance

Qualifications

• Previous experience preferred in a similar role.
• Ability to follow directions with attention to detail and speed.

Responsibilities

• Deliver food from kitchen to tables quickly and accurately.
• Clear and reset tables, maintaining cleanliness in dining areas.

Skills

Attention to Detail

Team Player

Multi-tasking

Communication Skills

Education

High School diploma or equivalent

Tools

POS SilverWare

Job description

Job Details

Job Location: VOCO The Shelby Myrtle Beach - Myrtle Beach, SC

Salary Range: $14.00 Hourly

Description

F&B – Server Assistant (Busser/Runner)

At The Shelby, we don’t just run food and clean up—we craft unforgettable experiences. As the Server Assistant, you'll be key in creating unforgettable moments for our guests by your professional approach to bringing food and helping the guest with the most important details of their meals. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just bringing food, you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT OUR COMPANY

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

ABOUT THE ROLE

• Keeping the dining experience smooth and efficient. It’s a behind-the-scenes hero position—supporting the servers, keeping guests happy, and making sure the restaurant runs like a well-oiled machine.

SCOPE OF WORK + TEAM

• Reports to the Food & Beverage Director / Sous Chef

Food Runner Responsibilities:

• Delivering Food: Bringing dishes from the kitchen to the correct tables quickly and accurately.

• Communicating with Kitchen & Servers: Making sure food goes out fresh and in the right order, and updating staff on any delays or issues.

• Checking Orders: Ensuring everything is correct on the plate before it reaches the guest (sides, sauces, temperature, etc.).

• Presentation & Timing: Making sure plates are clean, neat, and served while hot—timing is everything!

Busser Responsibilities:

• Clearing Tables: Quickly removing used plates, glasses, and utensils once guests are done.

• Resetting Tables: Wiping down surfaces and setting tables with fresh silverware, napkins, and menus.

• Maintaining Cleanliness: Keeping dining areas, floors, and service stations tidy and well-stocked.

• Supporting Servers: Refilling water, bringing extra napkins or condiments, and helping with large parties or busy times.

Qualifications

EXPERIENCE:

• Previous experience preferred.

IT Expertise:

• Advanced knowledge of computer software (POS SilverWare) and web analytics tools is preferred.

Education:

• No formal education required; High School diploma or equivalent desired.

Subject Expertise:

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

• Must be able to follow directions with attention to detail, speed and accuracy.

• Must be a team player with the ability to work under minimal supervision.

• Must be able to multi-task in a fast-paced work environment.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.

• Demonstrate a working knowledge of all company safety and security procedures.

• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.

• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Sunday 7am - 10pm (EST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Competitive Base Salary

• Vacation

• Medical, Dental, Vision, Life, Pet Insurance

• 401K

• Costco Membership

• Bereavement Leave

• Management Contract Referral Program

• Education Assistance

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.

• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.

• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.