Server Assistant (Busser)

Sonesta International Hotels Corporation; Missouri; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at an established hospitality leader as a Server Assistant, where your passion for guest service will shine. In this engaging role, you'll be responsible for setting up and maintaining food service areas, assisting restaurant servers, and ensuring a delightful dining experience for guests. This position offers an opportunity to develop your skills in a vibrant environment, building relationships with both guests and colleagues. If you're eager to make a difference and provide exceptional service, this role is perfect for you!

Benefits

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Qualifications

• 1-2 years of restaurant experience required.
• Strong communication skills are essential for guest interaction.

Responsibilities

• Assist service staff and maintain customer relations.
• Clear tables and supply station with necessary items.

Skills

Restaurant Experience

Communication Skills

Guest Service

Job description

Server Assistant (Busser) page is loaded

Server Assistant (Busser)

Apply locations Royal Sonesta Chase Park Plaza, St Louis, MO time type Full time posted on Posted 10 Days Ago job requisition id R-0064129

Job Description Summary

The Server Assistant (Bus Attendant) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the hotel's food service venues. The Bus Attendant sets up, services, and breaks down the food and beverage areas where they are assigned, ensuring high quality, consistency, and service. The Bus Attendant also assists the Restaurant Servers with cleaning guest tables and the restaurant area.

Job Description

Principle duties and responsibilities (Essential Functions) include:

Key Job Functions

• Establish service standards throughout the guest experience. Ascertain guest satisfaction. Assist service staff as directed by the manager.
• Supply assigned station with all items needed for daily operation.
• Serve water, coffee, juice, and other beverages and refills.
• Clear extra place settings at the table.
• Maintain customer relations at the table.
• Complete all closing side work properly.
• Perform any duties as requested by the manager.
• Handle stress and multiple tasks (to organize service steps).
• Maintain good interpersonal relations with guests and co-workers.

Deliver Passionate & Engaging Service to our Guests

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations.

You will consistently deliver our GUEST model:

• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and the guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

• Build solid relationships with your Colleagues.
• Treat colleagues with respect and dignity.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 1-2 years of restaurant experience.
• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills. Appropriate professional appearance and demeanor.

Additional Job Information/Anticipated

Pay Range

The pay rate is $11 plus tips per hour. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance.
• Health Savings Account with Company Match.
• 401(k) Retirement Plan with Company Match.
• Paid Vacation and Sick Days.
• Sonesta Hotel Discounts.
• Educational Assistance.
• Paid Parental Leave.
• Company Paid Life Insurance.
• Company Paid Short Term and Long Term Disability Insurance.
• Various Employee Perks and Discounts.
• Hospital Indemnity.
• Critical Illness Insurance.
• Accident Insurance.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.