Server Assistant (Busser)

Hilton Waikiki Beach; Houghton (MI); On-site; USD 33,000 - 37,000; Full time

Job summary

Join the vibrant team at M.A.C. 24/7 within Hilton Waikiki Beach as a Full-Time Server Assistant/Busser. If you are a true team player with a knack for exceeding guest service expectations in a fast-paced environment, this role offers you the chance to shine. Enjoy perks and benefits that support your personal and professional journey.

Benefits

Hilton Team Member Travel Discount

Health Insurance

Dental Insurance

Paid Health Benefit Waiver Option

401(k)

Company-paid Group Life Insurance

Paid Vacation, Sick Leave, Holidays

Shoes for Crews discount

Qualifications

• Experience in a high volume restaurant preferred.
• HI TB Clearance and HI Liquor License required.

Responsibilities

• Responsible for resetting tables and supporting servers with guest needs.
• Maintains the dining area and delivers food to guests.

Skills

Time-Management

Teamwork

Organized

Detail Oriented

Education

High School

Job description

Description

Pay Rate: $16.04/hour

OUR BENEFITS

• Hilton Team Member Travel Discount
• Health Insurance
• Dental Insurance
• Paid Health Benefit Waiver Option
• 401(k)
• Company-paid Group Life Insurance
• Paid Vacation, Sick Leave, Holidays
• Shoes for Crews discount

M.A.C. 24/7 at the Hilton Waikiki Beach is looking for a Full-Time Server Assistant/Busser to join our team at M.A.C. 24/7. Are you a true team player who works safely and has a knack for consistently exceeding guests’ service expectations with a smile? Are you able to multi-task in a fast-paced environment? Our ideal candidate works efficiently and will make every customer feel like a VIP. Joining our team at M.A.C. 24/7 comes with perks to support you in your personal and professional journey.

• Teamwork: experience what being a part of the M.A.C. 24/7 ohana feels like. Be supported by hands-on leaders, be encouraged and celebrated by our hotel team to connect with our guests, each other and our community through our Blue Energy Philosophy.
• Learning and Grow: Hilton is synonymous with hotel. Learn from more than 100 years of experience of the world’s largest hospitality company. We have a community where you will work with diverse individuals and explore new ways of thinking.

The Server Assistant is responsible for resetting tables; courteously and efficiently supporting servers with Guest needs; servicing and maintaining the dining area. Delivers online food and beverage orders to food and beverage outlets and guest rooms.

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing “Can Do” attitude genuine hospitality and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide “Can Do” attitude genuine hospitality
• Performs side duties as assigned

• Provides food and beverage service to guests in the restaurant

  • Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
  • Properly wipes tables using the proper towel, wipes and brushes chairs and ensures that the floor areas are clean and free of debris
  • Resets table quickly and properly
  • Restocks bussing stations regularly by polishing silverware, and stocking with china, glassware, ice, napkins and clearing trays
  • Replenishes ice bin
  • Empties trash receptacles
  • Breaks down/scrapes and sorts glassware and chinaware, racks glasses appropriately, and disposes of rubbish at the soiled dish table
  • Is familiar and complies will all Department of Health sanitation and food safety guidelines
  • Replenishes water; makes and pours coffee
  • Assists with the delivery of food to the proper table, describing the food items to the guests. Ensures that all necessary/appropriate condiments are available for the guests to enjoy their meals
  • Advises the Server if the guest requests to order additional food and beverage.
  • Assists service team as necessary to meet and exceed guest expectations
  • Sweeps and mops floors regularly; ensuring safety guidelines are being followed
  • Delivers online food and beverage orders to guests
  • Perform related duties as assigned by Manager.
  • Maintain compliance with all company and brand policies and procedures.

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 808-921-5504 to let us know the nature of your request.

Qualifications

Experience in a high volume restaurant preferred

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Education

• High School (Preferred)

Licenses and Certifications

• Required

  HI TB Clearance

• Required

  HI Liquor License

Skills

• Time-Management (Some Knowledge)
• Teamwork (Some Knowledge)
• Organized (Some Knowledge)
• Detail Oriented (Some Knowledge)

Experience

• Preferred

  Experience in a high volume restaurant preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online