Server Assistant - Bleu Perdu

Accor; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & R&R

Dining and wellness discounts

Added luxuries and benefits

Job summary

Fairmont New Orleans is seeking a friendly and professional Server Assistant to support our Front of House team in delivering attentive, high-quality service. You will help with food and beverage delivery, table upkeep, and guest comfort in a luxury hotel dining environment.

Ideal candidates will have experience in upscale dining, excellent communication, strong teamwork, and the ability to work calmly under pressure during busy periods, including private events and VIP experiences.

Qualifications

• Experience in high-volume dining or upscale venues is preferred.
• Strong verbal and written communication skills are essential.
• Attention to detail and a focus on cleanliness and presentation.
• Ability to work well within a team and coordinate with front-of-house leaders.

Responsibilities

• Greet guests warmly and acknowledge them throughout the dining experience.
• Assist with delivery and presentation of food and beverages to tables.
• Maintain knowledge of Bleu Perdu menu items, ingredients and allergens to answer questions accurately.
• Support servers and other FOH team members to ensure smooth service flow during peak times.
• Keep tables, service stations and areas clean, organized and well presented.
• Assist with VIP experiences, private dining, events, and large parties as required.

Skills

Guest service

Communication

Attention to detail

Teamwork

Calm under pressure

Job description

Maintain complete knowledge of and comply with all departmental policies, service procedures, standards, and Bleu Perdu service expectations.Support Servers and other Front of House team members in delivering attentive, efficient, and personalized service.Anticipate guest and service team needs and respond promptly and professionally.Greet and acknowledge guests in a warm, courteous, and professional manner when interacting with them throughout the dining experience.Assist with the delivery and presentation of food and beverages to guest tables in accordance with established service standards.Ensure food and beverages are delivered to the correct table and assist Servers with proper placement and clearing of dishes.Maintain knowledge of Bleu Perdu menu items, ingredients, preparation methods, allergens, and common guest questions to provide accurate information when appropriate.Maintain cleanliness, organization, and proper presentation of guest tables, service stations, side stations, and assigned work areas.Clear and reset tables promptly, safely, and discreetly while minimizing disruption to the guest experience.Replenish water, bread service, silverware, glassware, napkins, condiments, and other service items as directed.Assist with pre-shift and post-shift setup and breakdown of the restaurant, including stocking service stations and ensuring all required supplies are readily available.Assist with maintaining proper levels of china, glassware, silverware, linens, menus, and other operating supplies.Communicate effectively with Servers, Captains, Hosts, Managers, Culinary, Stewarding, and other departments to ensure smooth and seamless service.Assist in coordinating the timely delivery of food from the kitchen to the dining room.Monitor assigned areas throughout service and promptly address cleanliness, presentation, and guest-service needs.Handle dishes, glassware, trays, and service equipment safely and properly.Assist with VIP experiences, special occasions, private dining, large parties, special events, and other outlet functions as assigned.Respond appropriately to guest requests and promptly communicate complaints, special requests, or service concerns to the Server or Manager.Maintain awareness of guest preferences, celebrations, and special occasions and communicate relevant information to the service team.Support the Front of House team during high-volume periods to ensure efficient service flow and an exceptional guest experience.Maintain a polished and professional appearance and demeanor consistent with Bleu Perdu and Fairmont New Orleans luxury hospitality standards.Protect guest privacy and confidentiality and demonstrate discretion when assisting VIP and high-profile guests.Maintain strict compliance with all health, sanitation, safety, and hotel requirements.Participate in training, menu tastings, service education, and other initiatives designed to enhance the guest experience.Perform additional duties and responsibilities as assigned by the Restaurant Manager, Captain, or other Food & Beverage leadership.

Previous server assistant, food runner, busser, restaurant, or hospitality experience preferred.

Previous experience in an upscale restaurant, fine dining establishment, luxury hotel, or high-volume hospitality environment preferred.

Strong understanding of restaurant service and Front of House operations.

Excellent communication and interpersonal skills.

Strong attention to detail and commitment to cleanliness, organization, and service excellence.

Ability to work efficiently and remain composed in a fast-paced, high-volume environment.

Strong teamwork and collaboration skills.

Ability to safely handle and transport dishes, glassware, trays, food, beverages, and service equipment.

Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

Commitment to delivering genuine New Orleans hospitality while upholding the elevated service standards of Bleu Perdu and Fairmont New Orleans.

What will you bring to this role?

Embrace the Fairmont brand promise and luxury in your role and in all your interactions.

Foster an inclusive environment where every individual feels valued and respected.

Create an environment where colleagues are empowered, supported and recognized.

Drive top performance to achieve exceptional results.

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience.

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

In addition to being part of a world‑class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well‑being, and financial future, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holid