Server Assistant at Bourbon and Bones - Old Town Scottsdale N Annex

Square One Concepts, Inc; Oregon; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Server Assistant to enhance the dining experience at their renowned establishment. In this pivotal role, you will work closely with the serving team to ensure that every guest receives exceptional service and attention. Your responsibilities will include preparing dining areas, maintaining cleanliness, and assisting with food and beverage delivery. If you have a passion for customer service and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values professionalism and teamwork, and enjoy a range of benefits while contributing to a memorable dining experience.

Benefits

Accrual up to 40 hours of PTO

Dining Discounts

Corporate Shoe Program

Competitive Pay

Flexible Scheduling

401(k)

Medical & Prescription

Dental & Vision

Health Saving Account (HSA)

Wellness Program

Qualifications

• Passion for exceptional customer service and exceeding expectations.
• Ability to work in a fast-paced environment while maintaining composure.

Responsibilities

• Collaborate with the serving team to deliver exceptional service.
• Maintain cleanliness and organization of the dining room.
• Assist servers in delivering food and beverages to guests.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Teamwork

Attention to Detail

Food and Beverage Etiquette

Health and Safety Regulations

Point-of-Sale Systems

Education

Food Handlers Certification

Alcohol Service Licensing

Experience in Fine Dining

Tools

Aloha

Hot Schedule

Paylocity

Job description

Description

Job Summary:

Bourbon and Bones - Old Town Scottsdale N Annex – Square One Concepts, is seeking a professional and experienced Server Assistant to join the team. You will play a vital role in ensuring a seamless and memorable dining experience for our esteemed guests. You will work closely with the servers and other restaurant staff to provide top-notch service, maintain cleanliness, and uphold the highest standards of quality. Your attention to detail, professionalism, and dedication to customer satisfaction will contribute to the restaurant's success.

Duties/Responsibilities:

• Collaborate with the serving team to deliver exceptional service to guests by assisting with their needs promptly and courteously.
• Set up and prepare the dining areas before and after service, ensuring all tables are impeccably set with clean linens, polished silverware, and pristine glassware.
• Assist in maintaining the cleanliness and organization of the dining room, including clearing and resetting tables efficiently.
• Anticipate guests' needs and promptly respond to requests, including refilling water glasses, bread baskets, and condiments.
• Assist servers in delivering food and beverages to guests' tables with precision and attention to detail.
• Assist with the proper storage and handling of food and beverage items, including replenishing supplies as needed.
• Collaborate with the kitchen staff to ensure timely delivery of food orders and maintain smooth communication between the front and back of house.
• Stay updated on the menu offerings, specials, and wine selections to provide accurate information and suggestions to guests.
• Adhere to health and safety regulations and maintain a clean and sanitized work environment.
• Handle guest concerns and complaints professionally, promptly escalating any issues to the management team when necessary.
• Perform other related duties as assigned.

Required Skills/Abilities:

• A passion for providing exceptional customer service and exceeding guests' expectations.
• Excellent interpersonal and communication skills to effectively interact with guests, servers, and kitchen staff.
• Ability to work in a fast-paced environment while maintaining composure and attention to detail.
• Strong teamwork and collaboration skills to support the serving team and contribute to a harmonious work environment.
• Knowledge of food and beverage service procedures and etiquette.
• Familiarity with health and safety regulations and best practices in a restaurant setting.
• Ability to work quickly and efficiently.
• Must be available to work evening, weekends, and holidays.
• Must have a valid Food Handlers Certification.
• Must have an Alcohol Service Licensing or certification.
• Ability to operate point-of-sale systems – Aloha, Hot schedule and Paylocity.

Education and Experience:

• Must be at least eighteen years old.
• Previous experience as a server assistant or in a similar role within a fine dining establishment is preferred.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Benefits & Perks:

• Accrual up to 40 hours of PTO.
• Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones.
• Corporate Shoe Program through Shoes for Crews and Skechers.
• Competitive Pay.
• Flexible Scheduling.
• 401(k).

Full-Time employees are eligible for the following additional benefits:

• Medical & Prescription.
• Dental & Vision.
• Health Saving Account (HSA).
• Wellness Program.
• Discount Pet Care Plan.