Server Assistant

Ruby Tuesday; South Carolina; On-site; USD 17,000 - 22,000; Part time

Job summary

Ruby Tuesday in Florence, SC, is seeking a Server Assistant to provide a friendly welcome and farewell to guests. Using the Table Management System (TMS), you will seat guests and assist the service team to ensure every guest leaves happy.

You will support the team by delivering food and beverages, pre-bussing, and providing refills when possible, while maintaining a clean server stand and lobby area. Previous experience is not required.

Qualifications

• Experience in delivering friendly guest service.
• Ability to communicate clearly with guests and team members.
• Demonstrated teamwork and a positive attitude in a fast-paced environment.
• Attention to detail in handling orders and guest requests.
• Ability to multitask and manage time effectively.

Responsibilities

• Use the Table Management System (TMS) to seat guests and manage flow.
• Maintain a welcoming attitude and support a teamwork-based environment.
• Greet guests, assign tables in the TMS, and notify guests if there is a wait.
• Inform guests about features, promotions, and menu suggestions.
• Assist team by delivering food and beverages and resetting tables as needed.
• Set up and maintain the server assistant stand and front lobby area.
• Answers phones and helps guests with questions in a friendly manner.
• Deliver drinks and food to guests when needed and ensure accuracy of orders.
• Practice safe food handling and cleanliness standards at all times.
• Assist with takeout orders and ensure order accuracy.
• Observe tables and keep track of table status and cleanliness.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Tools

TMS system

POS system

Job description

Job Details

Job Location: 4420-North Florence Hwy 52 - FLORENCE, SC 29501

JOB SUMMARY

The Server Assistant is responsible for providing a friendly welcome and farewell to all our guests. Using the Table Management System (TMS), the server assistant is responsible for seating guests and assisting the service team with ensuring that each guest leaves happy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating. Utilizes the Wait and Reservation Lists in the TMS system.
• Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
• Enthusiastically greet guests and assign to table using TMS; politely notify guests, managing expectations, if there is a wait.
• Inform guests of current features and promotions, answers questions and offer menu suggestions.
• Address guest concerns and informs Manager.
• Supports and assists team members by delivering food and beverages, pre-bussing and providing refills when possible
• Set-up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area.
• Answer the phone and assist with answering guests’ questions in a friendly, courteous manner.
• Deliver the correct drinks and food to the guest, when needed.
• Practice safe food handling and cleanliness standards at all times.
• Bag and manage takeout orders, check order for accuracy
• Ensure each guest receives a friendly farewell and solicit feedback about the quality of service.
• Observe tables and keep track of clean, dirty, and unoccupied tables; clean dirty tables as needed.
• Accommodate guests’ needs and requests such as refilling beverages, providing silverware, etc.
• Clean and sweep around tables as needed.
• Other responsibilities as assigned

QUALIFICATIONS

• Must be at least 16 years of age
• No prior work experience required
• Ability to understand and provide friendly guest service.
• Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations.
• Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures.
• Ability to operate a computer, calculator, phone and other office equipment.
• Attention to details with good organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work flexible schedules including nights, weekends, and holidays
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

PHYSICAL REQUIREMENTS

This position requires regular attendance; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.