Server Assistant

Ruby Tuesday; Greensboro (NC); On-site; USD 13,776 - 16,531; Part time

Job summary

Ruby Tuesday is seeking a Server Assistant in Greensboro, NC. This role focuses on providing a friendly welcome and farewell to guests while assisting the service team. Responsibilities include managing guest seating, delivering food and drinks, and maintaining a clean lobby area.

The ideal candidate is at least 16 years of age, has no prior work experience required, and understands food handling techniques. Flexible schedules are available to accommodate nights and weekends.

Qualifications

• Must be at least 16 years of age.
• No prior work experience required.
• Ability to understand and provide friendly guest service.
• Ability to comply with food handling regulations.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Greet guests and manage their seating using the TMS.
• Maintain a friendly attitude in a teamwork-based environment.
• Deliver food and beverages to guests as needed.
• Practice safe food handling and cleanliness standards.

Skills

Friendly guest service

Cash handling

Food handling and serving techniques

Time management

Organizational skills

Job description

Location: 4378-Deep River Corporate Center - GREENSBORO, NC 27409

Job Summary

The Server Assistant is responsible for providing a friendly welcome and farewell to all our guests. Using the Table Management System (TMS), the server assistant is responsible for seating guests and assisting the service team with ensuring that each guest leaves happy.

Essential Duties and Responsibilities

• Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating. Utilizes the Wait and Reservation Lists in the TMS system.
• Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
• Enthusiastically greet guests and assign to table using TMS; politely notify guests, managing expectations, if there is a wait.
• Inform guests of current features and promotions, answers questions and offer menu suggestions.
• Address guest concerns and informs Manager.
• Supports and assists team members by delivering food and beverages, pre-bussing and providing refills when possible.
• Set-up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area.
• Answer the phone and assist with answering guests’ questions in a friendly, courteous manner.
• Deliver the correct drinks and food to the guest, when needed.
• Practice safe food handling and cleanliness standards at all times.
• Bag and manage takeout orders, check order for accuracy.
• Ensure each guest receives a friendly farewell and solicit feedback about the quality of service.
• Observe tables and keep track of clean, dirty, and unoccupied tables; clean dirty tables as needed.
• Accommodate guests’ needs and requests such as refilling beverages, providing silverware, etc.
• Clean and sweep around tables as needed.
• Other responsibilities as assigned.

Qualifications

• Must be at least 16 years of age.
• No prior work experience required.
• Ability to understand and provide friendly guest service.
• Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations.
• Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures.
• Ability to operate a computer, calculator, phone and other office equipment.
• Attention to details with good organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.

Physical Requirements

This position requires regular attendance; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.