Server Assistant

Gracious Hospitality Management; New York (NY); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision

Commuter benefits

Paid time off

Referral bonus

Job summary

Gracious Hospitality Management, opening COQODAQ in NYC, seeks hospitality professionals to deliver exceptional guest experiences. You will greet guests, present beverage options, and coordinate with the bar and servers to ensure accurate orders and smooth service throughout shifts.

Candidates should demonstrate English fluency, teamwork, and strong communication, with flexibility for weekends and evenings required. Training will cover COQODAQ brand standards and safety policies.

Qualifications

• Must read, speak, understand, follow directions in English.
• Able to communicate via email and phone.
• Excellent organizational skills and attention to detail.
• Positive, results-oriented, team-player mentality.
• Ability to work under pressure in a high-paced environment.
• Knowledge of workplace safety procedures and health standards.
• Food Handler’s Certification or ability to obtain.
• Flexible schedule (weekends, nights, holidays).
• Must be of legal age to serve alcohol; certification within 6 months.
• Familiarity with restaurant management software (POS, reservations, inventory, Office, Workspace).
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.

Responsibilities

• Completes all assigned side work for station setup/breakdown.
• Greets customers and presents beverage options.
• Rings in beverage orders and communicates with the server.
• Delivers drinks from the bar to tables.
• Maintains cleanliness of coffee/water stations and dining room.
• Assists servers to deliver a quality guest experience.
• Communicates important information about special occasions to the station server.
• Verifies delivered food quality and accuracy.
• Assists with boxing leftovers for guests.
• Adheres to safety and health standards.
• Trains new employees as assigned.
• Assists other stations when requested.

Skills

English proficiency

Customer service

Team player

Communication

Under pressure

Flexibility

Safety awareness

Alcohol service

Office suite

Attention to detail

POS software

Tools

POS software

Reservations management

Inventory management

Microsoft Office

Google Workspace

Job description

A new concept from Michelin-starred COTE Korean Steakhouse, unveiling its highly anticipated opening: COQODAQ, our new fried chicken concept, which is just two blocks from our COTE NYC location. Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami. We follow a simple mantra:

Essential Job Duties & Responsibilities

• Completes all assigned side work related to set up and breakdown of the coffee and tea station, dish pit area, dining room, and service hutches.
• Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
• Provides exceptional service & hospitality to every customer.
• Greets all tables with beverage lists, spiels the offerings, and explains the beverage menu format. Offers choice of bottled water or filtered tap, and ensures selections are rung in and communicated with their section server.
• Marks tables with correct utensils once table orders are taken. Informs customers of the food items being delivered to their table.
• Runs drinks from the bar to the assigned customer by table and position number.
• Clears dirty dishes and glassware from tables with elegance and finesse.
• Assists Servers to consistently deliver a quality experience for customers.
• Proactively communicates to the station server any pertinent information gleaned during table touches, especially regarding special occasions or any customer unhappiness.
• Verifies any food delivered is accurate and quality checks for customer immediate needs.
• Assists customers with boxing up food that customers wish to take home, and any other needs.
• Maintains cleanliness and organization. Daily cleaning of the coffee station, water station, refrigerators, and dining room.
• Assists with dish and glassware disposal as needed.
• Provides water, tea, and coffee service to customers throughout the night.
• Adheres to safety and health standards set forth by the Local Department of Health. Maintains all service tools including trays, silverware, plate ware, glassware, scissors, and tongs.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management.

Standards

• Display knowledge of COQODAQ brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

Qualifications

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Must be of legal age to serve alcohol.
• Certification for responsible alcohol service or ability to obtain within 6 months.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to:

• Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.
• Lift and carry up to 50 pounds.
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize the stairs, often while lifting and carrying heavy items.
• Occasionally crouch and climb.
• Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
• Handle heavy equipment and machinery.

New York State’s Pay Transparency Law requires employers to include a range of pay for all advertised job, promotion, or transfer opportunities.

New York Pay Range: $17 USD - $17 USD

Benefits (with variation for full-time/part-time employment)

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition AwardsPaid Time Off

COQODAQ fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at [e-mail].