Server Assistant

Ontario Trillium Foundation; Hagerstown (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot is seeking a friendly Food Runner/Busser in Maryland to support both dining room and kitchen operations. You will help create a smooth, energetic guest experience in a fast-paced environment.

Responsibilities include greeting guests, answering menu questions, relaying allergy information, resetting tables quickly, and assisting with side work and opening/closing tasks while maintaining a hospitality-focused attitude.

Qualifications

• Experience in food service or hospitality preferred.
• Strong communication and guest-relations skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests promptly upon arrival.
• Answer questions about the menu and KPOT brand.
• Provide information on menu, pricing, hours, promotions, and policies.
• Listen to guests to ensure their needs are met.
• Assist with side work and opening/closing tasks.
• Observe table turnover and seating status.
• Support FOH team in resetting tables quickly.
• Inform management of large parties or special requests.
• Communicate allergy orders to kitchen staff.
• Maintain a positive, energetic hospitality attitude.
• Multi-task between bar and dining room orders.
• Be a team player and help others as needed.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Skills

Guest service

Communication

Teamwork

Multitasking

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Food Runner/Busser at KPOT Korean BBQ & Hot Pot, you are the bridge between the dining room and the kitchen. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.

• Answer guest questions regarding the menu and KPOT brand.

• Provide accurate information regarding menu, pricing, hours, promotions, and policies.

• Listen attentively to guests to ensure their needs are met.

• Assist with side work and opening/closing tasks.

• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.

• Support the front-of-house team in resetting tables quickly to seamlessly transition tables to guests.

• Inform management of large parties, special requests, or guest concerns.

• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.

• Maintain a positive, energetic, and hospitality-focused attitude at all times.

• Multi-task and balance between bar and dining room orders.

• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.

• Thank guests as they leave and invite them to return.

• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).

• Ability to lift and carry up to 25–50 pounds.

• Frequent bending, reaching, and repetitive movements in a fast-paced environment.

• Ability to work in varying conditions, including heat, cold, and noise.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Prior restaurant experience is not necessary but preferred.

• Strong attention to detail.

• Strong communication and a passion for delivering world-class service at every touchpoint.

• Comfortable working around grills and hot cooking surfaces.