Server

Ontario Trillium Foundation; Hagerstown (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

KPOT is seeking a personable Server to join our fast-paced restaurant team. You will greet guests, explain menu items, and help ensure a smooth dining experience across the dining room and bar areas.

You will need strong communication, at least 1 year in a restaurant setting, and a valid Alcohol Handlers Certification. Flexibility to work evenings, weekends, and holidays is required in this energetic environment.

Qualifications

• 1+ years of restaurant experience.
• Strong communication and customer service skills.
• Hold a valid State-Mandated Alcohol Handlers Certification.

Responsibilities

• Greet guests warmly and promptly.
• Answer questions about menu, pricing, hours, promotions, and policies.
• Ensure accurate orders and coordination with kitchen staff.
• Maintain front-of-house cleanliness and station organization.
• Assist with opening/closing tasks and balance bar/dining room duties.
• Provide high-quality service and check in with guests regularly.
• Inform management of special requests or guest concerns.
• Ensure allergy orders are communicated to kitchen.

Skills

Communication

Customer service

Education

Alcohol Handlers Certification

Tools

POS systems

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Server at KPOT Korean BBQ & Hot Pot, you are a part of the warm and welcoming environment for the guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.

• Answer guest questions regarding the menu and KPOT brand.

• Provide accurate information regarding menu, pricing, hours, promotions, and policies.

• Listen attentively to guests to ensure correct orders.

• Assist with side work and opening/closing tasks.

• Clean and organize the front-of-house server station.

• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.

• Ensure guest satisfaction by providing quality service and checking in regularly throughout the dining experience.

• Inform management of special requests or guest concerns.

• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.

• Maintain a positive, energetic, and hospitality-focused attitude at all times.

• Multi-task and balance between bar and dining room orders.

• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.

• Thank guests as they leave and invite them to return.

• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).

• Ability to lift and carry up to 25–50 pounds.

• Frequent bending, reaching, and repetitive movements in a fast-paced environment.

• Ability to work in varying conditions, including heat, cold, and noise.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• 1+ years of restaurant experience.

• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards.

• Point-of-Sale systems experience.

• Strong communication and a passion for delivering world-class service at every touchpoint.

• Comfortable working around grills and hot cooking surfaces.