Server Assistant

Ruby Tuesday; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Ruby Tuesday in Charlotte, NC is hiring for a restaurant server role. You will greet guests, seat them using the TMS system, and provide friendly, attentive service in a fast-paced environment.

The job includes taking orders, delivering food and drinks, handling takeout, and maintaining cleanliness in the dining area. No prior experience required; must be at least 16 years old and able to work flexible hours including nights, weekends, and holidays.

Qualifications

• Must be at least 16 years of age.
• No prior work experience required.
• Ability to provide friendly guest service.
• Understand and comply with proper food handling and serving techniques and regulations.
• Process cash handling, credit card and room charges in line with policies.
• Operate a computer, calculator, phone and other office equipment.
• Detail-oriented with good organizational and time management skills.
• Maintain professional attitude and effective listening and communication.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Work in a fast-paced environment under pressure while remaining flexible.

Responsibilities

• Greet guests enthusiastically and seat guests using the TMS system.
• Inform guests about features, promotions and menu items; answer questions.
• Address guest concerns and inform the Manager when needed.
• Assist team by delivering food and beverages, pre-bussing and refills.
• Set up and maintain server assistant stand and front lobby area.
• Answer phones and help with guest questions in a friendly manner.
• Deliver drinks and food to guests as needed; ensure accuracy of orders.
• Practice safe food handling and cleanliness standards.
• Manage takeout orders and check order accuracy.
• Ensure guests receive a friendly farewell and solicit feedback.
• Monitor tables and maintain clean, occupied, and clean tables.
• Accommodate guest needs and requests; maintain a clean area.
• Other duties as assigned.

Skills

Guest service

Teamwork

Time management

Communication

Job description

Job Details: Job Location: 4434-Arrowood Road - CHARLOTTE, NC, Salary Range: Undisclosed, JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating. Utilizes the Wait and Reservation Lists in the TMS system.
• Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
• Enthusiastically greet guests and assign to table using TMS; politely notify guests, managing expectations, if there is a wait.
• Inform guests of current features and promotions, answers questions and offer menu suggestions.
• Address guest concerns and informs Manager.
• Supports and assists team members by delivering food and beverages, pre-bussing and providing refills when possible
• Set-up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area.
• Answer the phone and assist with answering guests' questions in a friendly, courteous manner.
• Deliver the correct drinks and food to the guest, when needed.
• Practice safe food handling and cleanliness standards at all times.
• Bag and manage takeout orders, check order for accuracy
• Ensure each guest receives a friendly farewell and solicit feedback about the quality of service.
• Observe tables and keep track of clean, dirty, and unoccupied tables; clean dirty tables as needed.
• Accommodate guests' needs and requests such as refilling beverages, providing silverware, etc.
• Clean and sweep around tables as needed.
• Other responsibilities as assigned

QUALIFICATIONS

• Must be at least 16 years of age
• No prior work experience required
• Ability to understand and provide friendly guest service.
• Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations.
• Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures.
• Ability to operate a computer, calculator, phone and other office equipment.
• Attention to details with good organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work flexible schedules including nights, weekends, and holidays
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

PHYSICAL REQUIREMENTS

This position requires regular attendance; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.