Server

Jeremiah's Italian Ice; Winter Park (FL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Advancement

Training & development

Discounts

Flexible schedule

Job summary

Jeremiah’s Italian Ice is seeking a friendly, energetic Server to welcome guests, take orders, and deliver exceptional service while supporting daily store operations. The role emphasizes teamwork, product knowledge, and maintaining brand standards for quality and safety.

You will work collaboratively with a team to ensure smooth service, upsell promotions, and provide a positive guest experience in a fast-paced environment. Prior fast-service experience is preferred.

Qualifications

• Outgoing, friendly, and guest-focused personality.
• Strong communication and interpersonal skills.
• Professional and enthusiastic representation of the brand.

Responsibilities

• Greet guests warmly, take orders accurately, and serve with a smile.
• Deliver 5-Star guest service at all times and maintain store operations.
• Work collaboratively with team members to ensure smooth operations.
• Prepare, serve, and maintain products according to brand standards.
• Demonstrate knowledge of offers, promotions, catering, and Rewards details.
• Perform opening/closing tasks and keep the store clean and organized.
• Assist with upselling and guest engagement to drive sales.

Skills

Guest focus

Communication

Team player

Brand representation

Proactive

Interpersonal skills

Job description

Benefits

• Opportunity for advancement
• Training & development
• Employee discounts
• Flexible schedule

Summary

A Jeremiah’s Italian Ice Server represents the face of Jeremiah’s and is responsible for delivering exceptional guest experiences while supporting daily store operations. Servers focus on providing friendly, efficient service, preparing and serving products to brand standards, and contributing to a clean, safe, and organized environment.

Servers do not have formal leadership responsibilities but are expected to work collaboratively with team members and follow guidance from the Store Manager or Lead Server.

Essential Functions

• Greet guests warmly, take orders accurately, and serve with a smile.
• Deliver exceptional 5-Star Guest Service at all times.
• Work collaboratively with team members to ensure smooth operations.
• Maintain professional relationships with co-workers, refraining from gossip.
• Answer guest questions accurately and politely.
• Support team members when needed to ensure a positive guest experience.
• Prepare, serve, and maintain all products according to brand standards for quality, consistency, and food safety.
• Demonstrate strong product knowledge, including Limited Time Offers, promotions, catering orders, and Rewards Program details.
• Perform opening and closing responsibilities as assigned.
• Maintain cleanliness, organization, and operational readiness of the store.
• Stock and rotate inventory to ensure efficiency and availability.
• Assist with upselling and guest engagement to support store sales.
• Follow portion control and preparation standards to minimize waste.
• Handle cash and other forms of payment accurately.
• Support sales goals by promoting add-ons, specials, and promotions.

Experience

• Minimum of 1 year of experience in quick service, fast casual, retail, hospitality, or other customer service roles.

Knowledge, Skills & Abilities

• Outgoing, friendly, and guest-focused personality.
• Ability to work independently and collaboratively as part of a team.
• Self-motivated and proactive in assisting guests and supporting team operations.
• Strong communication and interpersonal skills.
• Professional and enthusiastic representation of the brand.
• Enjoys engaging with guests and creating positive experiences.

Physical Demands

• Must be able to sit, stand, or walk for extended periods; bend, kneel, twist, and lift up to 50 pounds; tolerate exposure to varying temperatures and noise levels.
• Ability to perform repetitive movements with arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.