Server

Kpot; West Springfield (MA); On-site; USD 21,000 - 34,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot is hiring a friendly Server to join our fast-paced dining room. You will greet guests, take orders, answer questions about the menu, and coordinate with the kitchen to ensure accurate, timely service.

The ideal candidate enjoys working with people, handles busy periods with calm, and is comfortable around grills. Requirements include 1+ year restaurant experience, a valid alcohol handlers certification, and reliable availability including evenings and weekends.

Qualifications

• 1+ year of restaurant experience.
• Hold a valid State-Mandated Alcohol Handlers Certification.
• Point-of-Sale systems experience.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.

Responsibilities

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure correct orders.
• Assist with side work and opening/closing tasks.
• Clean and organize the front-of-house server station.

Skills

Customer service

Communication

Teamwork

Multitasking

Flexibility

Tools

POS systems

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Server at KPOT Korean BBQ & Hot Pot, you are a part of the warm and welcoming environment for the guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure correct orders.
• Assist with side work and opening/closing tasks.
• Clean and organize the front-of-house server station.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Ensure guest satisfaction by providing quality service and checking in regularly throughout the dining experience.
• Inform management of special requests or guest concerns.
• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• 1+ years of restaurant experience.
• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards.
• Point-of-Sale systems experience.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.