Server

Hilton Garden Inn Waltham; Waltham (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Voluntary Insurance

TEAM & Travel Discounts

Vacation

Wellness & Holiday Pay

Referral Bonus Program

Paid Time Off

Job summary

Hilton Garden Inn Waltham in Massachusetts is seeking a friendly Bar/Lounge Server to provide attentive service to hotel guests in the bar and lounge. You will take orders, serve drinks and food, and maintain a welcoming atmosphere alongside the Front Desk and kitchen teams.

You should have guest-service focus, be able to work in a fast-paced setting, and handle POS transactions. This full-time role offers benefits and opportunities to grow within a hospitality-driven TEAM.

Qualifications

• Previous serving, restaurant, hotel, or Food & Beverage experience preferred; willing to train the right candidate.
• Strong customer-service and communication skills.
• Friendly, positive, and guest-focused attitude.
• Ability to work efficiently in a fast-paced environment.
• Basic POS and cash-handling experience preferred.
• Knowledge of responsible alcohol service preferred.
• Professional appearance and demeanor.
• Reliable, punctual, and dependable.
• Basic English communication skills required.
• Bilingual English/Spanish is a plus.
• Flexible availability, including evenings, weekends, holidays, and special events.

Responsibilities

• Greet guests and provide friendly, professional service.
• Present menus and explain food and beverage options.
• Take and accurately enter guest orders.
• Serve food, beverages, and alcoholic drinks.
• Check on guests throughout their experience.
• Maintain clean and organized guest areas.
• Clear and reset tables promptly.
• Process payments and POS transactions accurately.
• Communicate guest requests and concerns to the appropriate TEAM member.
• Follow responsible alcohol-service procedures.
• Restock service areas, supplies, and condiments.
• Assist with opening, closing, and side-work duties.
• Follow all hotel, food safety, sanitation, and service standards.
• Assist during events and high-volume service periods.
• Work closely with the Bartender, Kitchen, and Food & Beverage TEAM.
• Perform other duties as assigned by management.

Skills

Customer service

Communication skills

English (basic)

Bilingual English/Spanish

POS system

Tools

POS system

Job description

Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers. If you're friendly, dependable, energetic, and passionate about hospitality and guest service, we'd love to have you join us!

T.E.A.M. = Together Everyone Achieves More

Grow With Our TEAM!

As a member of our Food & Beverage TEAM, you'll gain valuable hospitality experience while working alongside a TEAM committed to delivering exceptional service and memorable guest experiences.

Bring your personality, professionalism, and passion for hospitality—we'll provide the support and opportunities to help you grow.

What's Your MORE?

About the Role

The Bar/Lounge Server is responsible for providing friendly, attentive, and professional service to hotel guests in the bar and lounge. This position takes food and beverage orders, delivers items accurately and efficiently, maintains guest areas, and ensures a welcoming and enjoyable experience.

The Bar/Lounge Server works closely with the Bartender, Kitchen, Food & Beverage TEAM, Front Desk, and other hotel departments to provide smooth and exceptional guest service.

Responsibilities

• Greet guests and provide friendly, professional service.
• Present menus and explain food and beverage options.
• Take and accurately enter guest orders.
• Serve food, beverages, and alcoholic drinks.
• Check on guests throughout their experience.
• Maintain clean and organized guest areas.
• Clear and reset tables promptly.
• Process payments and POS transactions accurately.
• Communicate guest requests and concerns to the appropriate TEAM member.
• Follow responsible alcohol-service procedures.
• Restock service areas, supplies, and condiments.
• Assist with opening, closing, and side-work duties.
• Follow all hotel, food safety, sanitation, and service standards.
• Assist during events and high-volume service periods.
• Work closely with the Bartender, Kitchen, and Food & Beverage TEAM.
• Perform other duties as assigned by management.

Requirements

• Previous serving, restaurant, hotel, or Food & Beverage experience preferred; willing to train the right candidate.
• Strong customer-service and communication skills.
• Friendly, positive, and guest-focused attitude.
• Ability to work efficiently in a fast-paced environment.
• Basic POS and cash-handling experience preferred.
• Knowledge of responsible alcohol service preferred.
• Professional appearance and demeanor.
• Reliable, punctual, and dependable.
• Basic English communication skills required.
• Bilingual English/Spanish is a plus.
• Flexible availability, including evenings, weekends, holidays, and special events.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 lbs.
• Ability to bend, reach, push, and pull as needed.
• Ability to safely carry food, beverages, trays, and supplies.
• Ability to work in a fast-paced Food & Beverage environment.

We are proud to offer benefits and opportunities designed to support our TEAM members both professionally and personally.

• 401(k)
• Health, Dental, Vision, Life & Voluntary Insurance
• TEAM & Travel Discounts
• Vacation, Wellness & Holiday Pay
• Referral Bonus Program
• Full-Time positions are benefits eligible, including paid time off.
• Travel discounts, medical coverage, and other insurance options are available for eligible TEAM members.

In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.