Server

North Conway Grand Hotel; United States; On-site; USD 26,000 - 33,000; Full time

Job summary

Olympia Hospitality is a community-focused employer dedicated to growth, wellbeing, and guest satisfaction. Join us as a Restaurant Server and help guests feel valued while delivering exceptional service. We offer a supportive environment, opportunities for advancement, and a commitment to health and wellness with generous benefits.

Pay is $18.82 per hour plus tips. Responsibilities include greeting guests, taking orders, coordinating with kitchen and bar, and ensuring an outstanding dining

Qualifications

• Provide high-level customer service and communicate effectively with guests and team members.
• Ability to learn quickly and pay attention to detail.
• Maintain composure under pressure.

Responsibilities

• Greet guests warmly upon arrival, escort to tables, and present menus, specials, and promotions.
• Take orders, enter them into POS accurately, and communicate modifications to the kitchen.
• Serve food and beverages, ensuring correct portioning, presentation, and temperature.
• Monitor tableware and replenish items to maintain a neat dining area.
• Anticipate guest needs and provide proactive assistance and refills.
• Coordinate with kitchen and bar for timely service and accurate order delivery.
• Communicate dietary restrictions to kitchen and ensure meals meet requirements.
• Relay guest feedback to management for prompt resolution.

Skills

Customer service

Job description

Were more than just a team – were a community dedicated to making a difference every day.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If youre passionate, driven, and ready to thrive, wed love to have you on our team.

The Restaurant Server safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, youre not just getting a job – youre joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Heres how we show our commitment:

• Health Coverage That Works for You : We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future : With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind : We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You : Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support : From our Employee Assistance Program (EAP) to a sober support network , and our commitment to being a recovery-friendly workplace , we're here to help you thrive personally and professionally.
• Perks : Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

Were more than just a business—were a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Pay $18.82 Per Hour Plus Tips!!

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Skills Required

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education

• Experience as a Server is preferred; must be of legal age if serving alcohol

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.