Server

The Press Club Grill; Springfield (IL); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Telemedicine & Wellness

401(k) with company match

Flexible savings accounts

Employee discounts

Paid time off

Career growth opportunities

Job summary

Cooper’s Hawk in Springfield, IL seeks a Server to deliver outstanding guest experiences through team-based service, wine education, and menu knowledge. You will greet guests, maintain knowledge of food, wine, and tasting room offerings, invite guests to join the Wine Club, and collaborate with bartenders, hosts and runners to ensure a memorable visit.

This position offers comprehensive benefits including health, dental and vision coverage, a 401(k) with matching, flexible scheduling, paid time

Qualifications

• Minimum 6 months of server experience required.
• Must be 21 years or older.
• Ability to educate guests on wine club and menu.
• Strong customer service and team-based approach.

Responsibilities

• Welcome guests with hospitality and answer questions about food and wine.
• Maintain knowledge of Cooper’s Hawk menu, wine list, and service steps.
• Educate guests on the Wine Club and invite membership.
• Coordinate with bartenders, hosts, and runners to ensure memorable service.
• Deliver food to tables promptly and serve beverages per guidelines.
• Follow SOPs to prepare areas for opening, shift, and closing.

Skills

Guest service

Wine knowledge

Team player

POS systems

Tools

MICROS POS

Job description

The Cooper’s Hawk Server ensures a positive and memorable Guest experience through efficient and friendly team-based service, while educating our guests on Cooper’s Hawk menu items, wines and our Wine Club. The Server helps grow our Wine Club community by educating our guests on the program and inviting them to join.

Compensation: $9.00 / hour + tips

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

What You’ll Do

• Greet all guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner
• Maintain full knowledge of Cooper’s Hawk food, drink, wine menus and steps of service
• Actively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards and invite them to participate in the Club with the goal of expanding our membership base.
• Actively communicate with Bartenders, Hosts and Food Runners to ensure we are delivering a memorable Guest experience
• Maintain an awareness of, and have a basic understanding of, the Host and Service Assistant positions and support when needed
• Pick up and deliver food orders to the table in a timely manner
• Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
• Maintain awareness and basic knowledge of Tasting Room functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting
• Maintain a safe, sanitary, organized, and stocked work area
• Handle cash and utilize the MICROS system according to company standards
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
• Perform other duties as assigned

What You’ll Need

• Must represent Cooper’s Hawk Values
• Must be at least 21 years of age
• A minimum of 6 months of server experience required
• Experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
• Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.
• A hospitality-focused individual with a passion & knowledge for guest service, food and wine
• An individual who thrives in a team-based environment
• Experience using Micros or similar POS systems
• Must be able to read, write and understand English
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Ability to stand and walk up to 10 hours per shift
• Ability to lift and carry up to 40 pounds
• Ability to perform essential functions to Cooper’s Hawk standards and with reasonable accommodation

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.