Server

Hornblower Corp; San Francisco (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Hornblower Corp is seeking a courteous on-board Server to deliver exceptional hospitality to guests aboard our vessels. You will greet guests, take orders, serve meals and beverages, and assist with seating while maintaining a safe, clean service environment.

The role requires at least a high school diploma, 1 year in high-volume dining, and the ability to work nights, weekends and holidays. Proficiency with basic computer tasks including MS Office is preferred.

Qualifications

• Strong customer service, organization and interpersonal skills.
• Flexibility to work evenings, weekends and major holidays.
• Ability to maintain composure in a fast-paced environment.

Responsibilities

• Greet guests and serve food and beverages in a timely fashion.
• Accurately take orders and enter them into the POS system.
• Maintain the cleanliness and safety of all dining areas and service stations.
• Provide information to guests including menu descriptions, cruise route and points of interest.
• Assist with seating guests and resolving service issues.
• Process payments for onboard purchases and ensure accuracy.

Skills

Customer service

Organization

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suites

Job description

Position Summary:

The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Duties and Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in our service systems, RESPECT.


• Greet guests and serve food and beverages in a timely fashion.


• Accurately take orders and enter them into the point-of-sale system.


• Maintain the cleanliness and safety of all common areas and service stations.


• Participate in the celebration and entertainment experience of the guest.


• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.


• Accurately collect payment from guests for on-board purchases.


• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.


• Be prepared to begin work at the scheduled time.


• Maintain uniform and personal grooming in compliance with appearance standards.


• Assist with the warm and efficient greeting and seating of guests when they arrive.


• Additional job duties as assigned.

Requirements & Qualifications:

• High school diploma or equivalent required.


• One (1) year experience in high volume restaurant preferred.


• Will work for extended periods without sitting.


• Required to lift furniture and other heavy items such as dishes up and down stairs.


• Must meet minimum state age requirements.


• Strong customer service, organization, and interpersonal skills.


• Maintain a high level of organization, detailed oriented and meet deadlines.


• Handle multiple tasks/projects at one time.


• Establish and maintain effective working relationships as required by job responsibility.


• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.


• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.


• Must be able to effectively understand and convey written and verbal information to coworkers and guests.


• Maintain uniform and personal grooming in compliance with appearance standards.


• Will be required to be available for work nights, weekends and on all major holidays.