Server

Ontario Trillium Foundation; Raleigh (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot in Raleigh, NC is seeking a server who thrives in a fast-paced dining environment and enjoys engaging with guests. You will greet guests, answer questions about the menu, relay special requests, and help ensure a smooth, enjoyable dining experience.

Ideal candidates have at least 1 year of restaurant experience, comfortable with POS systems, and a passion for delivering world-class service in a lively setting with grill exposure.

Qualifications

• 1+ years of restaurant experience.
• Experience with POS systems.
• Excellent communication and guest service.

Responsibilities

• Greet guests warmly upon arrival and ensure a smooth dining experience.
• Answer questions regarding menu, pricing, hours, promotions, and policies.
• Take accurate orders and communicate with kitchen staff.
• Assist with side work and opening/closing tasks.
• Maintain a clean front-of-house server station and monitor table turnover.
• Ensure guest satisfaction by checking in during the dining experience.

Skills

Customer service

Communication

Teamwork

Multitasking

Tools

POS systems

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Server at KPOT Korean BBQ & Hot Pot, you are a part of the warm and welcoming environment for the guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.

• Answer guest questions regarding the menu and KPOT brand.

• Provide accurate information regarding menu, pricing, hours, promotions, and policies.

• Listen attentively to guests to ensure correct orders.

• Assist with side work and opening/closing tasks.

• Clean and organize the front-of-house server station.

• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.

• Ensure guest satisfaction by providing quality service and checking in regularly throughout the dining experience.

• Inform management of special requests or guest concerns.

• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.

• Maintain a positive, energetic, and hospitality-focused attitude at all times.

• Multi-task and balance between bar and dining room orders.

• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.

• Thank guests as they leave and invite them to return.

• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).

• Ability to lift and carry up to 25-50 pounds.

• Frequent bending, reaching, and repetitive movements in a fast-paced environment.

• Ability to work in varying conditions, including heat, cold, and noise.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• 1+ years of restaurant experience.

• Point-of-Sale systems experience.

• Strong communication and a passion for delivering world-class service at every touchpoint.

• Comfortable working around grills and hot cooking surfaces.