Server

KPOT | Novi; Novi (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot is seeking a friendly Server to join our front-of-house team. You will greet guests, answer questions about the menu, and help ensure a smooth and enjoyable dining experience in a fast-paced environment.

The role requires 1+ year restaurant experience, a valid Alcohol Handlers Certification, and familiarity with POS systems. You will collaborate with kitchen staff to handle orders and allergies while maintaining a clean server station.

Qualifications

• 1+ years of restaurant experience.
• Valid State-Mandated Alcohol Handlers Certification.
• Experience with Point-of-Sale (POS) systems.
• Strong communication and a hospitality mindset.
• Comfortable working around grills and hot cooking surfaces.

Responsibilities

• Greet guests warmly upon arrival.
• Answer questions about menu and KPOT brand.
• Provide information on menu, pricing, hours, promotions, and policies.
• Listen to guests to ensure correct orders.
• Assist with side work and opening/closing tasks.
• Maintain a clean front-of-house server station.
• Monitor table turnover and guest satisfaction.
• Communicate allergy orders to kitchen and management.

Skills

Guest service

Communication

Teamwork

Customer service

Tools

POS Systems

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Server at KPOT Korean BBQ & Hot Pot, you are a part of the warm and welcoming environment for the guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure correct orders.
• Assist with side work and opening/closing tasks.
• Clean and organize the front-of-house server station.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Ensure guest satisfaction by providing quality service and checking in regularly throughout the dining experience.
• Inform management of special requests or guest concerns.
• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• 1+ years of restaurant experience.
• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards.
• Point-of-Sale systems experience.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.