Server

Kpot; City of Syracuse (NY); On-site; USD 19,000 - 30,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot in Syracuse is seeking a friendly Server to join our fast-paced dining team. You will greet guests, explain menu items, take accurate orders, and coordinate with kitchen and bar to ensure smooth service.

Ideal candidates have 1+ year restaurant experience, hold a State-Mandated Alcohol Handlers Certification, and are comfortable working around grills. You will multi-task, stay energetic, and help with side work to create memorable guest experiences.

Qualifications

• 1+ year of restaurant experience.
• Must hold State-Mandated Alcohol Handlers Certification.
• Experience with Point-of-Sale systems.
• Strong communication and guest service mindset.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Provide menu guidance and answer questions about KPOT offerings.
• Accurately take and relay guest orders to the kitchen and bar.
• Maintain clean, organized front-of-house and station.
• Monitor table turnover and assist with side work as needed.
• Ensure guest satisfaction through attentive service and check-ins.
• Communicate allergy orders and special requests to staff.
• Collaborate with team to ensure smooth service during peak times.

Skills

Strong communication

Customer service

Team player

Multi-tasking

Education

Alcohol Handlers Certification

Tools

POS systems

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Server at KPOT Korean BBQ & Hot Pot, you are a part of the warm and welcoming environment for the guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure correct orders.
• Assist with side work and opening/closing tasks.
• Clean and organize the front-of-house server station.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Ensure guest satisfaction by providing quality service and checking in regularly throughout the dining experience.
• Inform management of special requests or guest concerns.
• Communicate clearly and concisely with the kitchen staff and management regarding allergy orders.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Multi-task and balance between bar and dining room orders.
• Be a team player, assisting other team members whenever needed to ensure guest satisfaction.
• Thank guests as they leave and invite them to return.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• 1+ years of restaurant experience.
• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards.
• Point-of-Sale systems experience.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.