Server

Delta by Marriott, Downtown Muskegon; Muskegon (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Delta by Marriott, Downtown Muskegon is seeking a friendly Server to greet guests, take orders, and serve meals and beverages with accuracy and care. You will relay orders to the kitchen and ensure a smooth dining experience.

The role requires strong communication, reliability, and the ability to work nights, weekends, and holidays. No prior hospitality education is required, but previous customer service experience is valuable.

Qualifications

• Ability to stand for prolonged periods, with or without accommodations.
• Strong reading and writing abilities.
• Excellent communication and guest interaction skills.
• Ability to work a variable schedule including nights, weekends and holidays.

Responsibilities

• Greet and welcome guests.
• Present menus and make menu recommendations.
• Take food and drink orders and relay to kitchen staff.
• Prepare and serve drinks and handle payments.
• Ensure guests enjoy their meals and address any issues.

Skills

Customer service

Communication

Teamwork

Attendance

Problem solving

Job description

Summary

A Server takes orders, answers questions about menu items, serves food and drinks to tables, communicates orders with kitchen staff, prepares checks and processes payments. Servers ensure all orders are filled quickly, accurately and that dishes are of high quality. Providing attentive service such as refilling drinks and checking other guest needs during meals is essential. Servers also promptly address any issues and refer to management if and when necessary.

Duties and Responsibilities

• Greet and welcome guests
• Present menus, answer questions about menu items and make recommendations
• Take food and drink orders
• Prepare and serve drinks
• Relay food orders to kitchen and serves dishes to tables
• Ensure guests are enjoying their meals and correct any problems with orders
• Prepare checks and process payments
• Brew coffee and tea
• Help with portioning and food prep when necessary
• Clear, clean and reset tables with silverware, glassware and other items
• Cleans work area, sinks, counters, displays, buffets, tables, chairs and other equipment
• Stock server station with supplies
• Empty wastebaskets and remove trash
• Perform other duties as assigned

Requirements

• Ability to stand for prolonged periods of time with or without reasonable accommodations
• Experience in customer service
• Strong communication skills with or without reasonable accommodations
• Reading and writing abilities with or without reasonable accommodations
• Ability to work a variable schedule including nights, weekends and holidays perferred
• Ability to lift up to 25 lbs with or without reasonable accommodations
• Ability to grasp, bend, and stoop with or without reasonable accommodations

Skills and Abilities

• Problem Solving - Identifies and resolves problems in a timely manner
• Reasoning - Uses reason and understanding when dealing with difficult situations
• Customer Service - Responds promptly to customer needs and solicits customer feedback
• Interpersonal Skills - Maintains confidentiality
• Oral Communication - Speaks clearly and confidently. Listens, ask questions and seeks clarification
• Written Communication - Writes clearly and informatively. Edits work for spelling and grammatical error
• Teamwork - Contributes to building a positive team spirit
• Ethics - Treats people with respect
• Organizational Support - Follows policies and procedures
• Planning/Organizing - Uses time efficiently
• Professionalism - Reacts well under pressure and accepts responsibility for own actions
• Quality - Demonstrates accuracy and thoroughness. Applies feedback to improve performance
• Quantity - Completes work in timely manner
• Safety and Security - Observes safety and security procedures. Uses equipment and materials properly
• Adaptability - Adapts to changes in the work environment. Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction
• Initiative - Asks for and offers help when needed

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

*These are the minimum requirements for effective job performance, these duties are subject to change based on the needs of the company

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Hiring Manager(s) Ethan Gross, Hannah Tuttle, Mary Beth Mierz

This position is currently accepting applications.