Server

Klaw Restaurant; Miami (FL); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Evolving Solution Services is seeking a professional Server for Klaw Miami, in Miami, FL. The role delivers prompt and friendly F&B service, develops knowledge of menu, beverages, and wine, and upholds brand standards to create a memorable guest experience.

You will greet guests, take orders, enter them into the POS, deliver courses, clear tables, handle payments, and assist teammates to ensure smooth service. A minimum of two years in a restaurant setting is preferred.

Qualifications

• Minimum of 2 years’ experience in a restaurant position.
• Working knowledge of beer, wine and liquor and common drink recipes.
• Be able to learn menu and changes; operate a POS system.

Responsibilities

• Welcome and greet guests.
• Take orders and enter into POS.
• Deliver food and beverages timely.
• Maintain clean service areas and reset tables.
• Prepare final bill and process payment.

Skills

Proficiency in English

Energetic and customer-focused

Leadership willingness

Education

2 years’ restaurant experience

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Server

Full Time Klaw Miami, Miami, FL, US

Server

Report to: Assistant General Manager and Restaurant Manager

FLSA Status: Non-Exempt

Schedule: Based on Business Needs

The Server is responsible for always providing prompt and friendly F&B service to our guests by following the brands’ standards. This role will set the stage for the guest’s experience and will drive first-hand. This individual is expected to have all knowledge regarding our menu, beverage, and wine offerings. The server must be energetic, enthusiastic, highly motivated, and passionate about hospitality, food, and beverage.

• Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to take care of them personally
• Inform guests of specials and menu changes
• Make recommendations you genuinely feel your guests will enjoy
• Answer questions about our food, beverages, and other restaurant functions and services
• Take food and beverage orders from guests and enter orders in our point-of-sale system that relays orders to the kitchen and bar
• Deliver food and beverages from the kitchen and bar to guests in a timely matter
• Perform side work at the start, during and end of each shift as required by service station assignment
• Remove used tableware between courses and provide tableware for next course
• Take soiled tableware to the dish room and unload sort, and stack silverware, dishes, glassware, etc., in designated areas in the soiled dish drop off area
• Between the seating’s, promptly clean tabletops, chairs, and booths. Check floor and clean as required
• Reset and arrange tabletop
• Maintain clean service areas
• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service
• Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable)
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist the server assistant with clearing and resetting tables
• Thank guests for their visit and invite them to return
• Reports to work on time and as scheduled
• Understands shift ends once approved by MOD
• Communicates any problems, challenges, complaints, or service difficulties, in a timely manner, to the manager on duty or beverage manager
• Responsible for the proper use and maintenance of all associated equipment
• Follows company guidelines regarding uniforms and personal hygiene
• Ensures that company policy regarding drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped and referred to the Manager on duty immediately
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Department Responsibilities

• Arrives punctually for scheduled shifts, adhering to company attendance policy
• Demonstrates proper care and respect for company property
• Attends meetings and training sessions as directed by the management team
• Adheres to cleaning checklists and fulfills duties as assigned diligently
• Consistently maintaining compliance of restaurant safety policies and procedures
• Promptly notifying managers of any customer complaints, comments, or issues
• Remains actively engaged and present in the restaurant operations during service hours
• Possesses comprehensive knowledge of the food and beverage menu
• Communicates issues or suggestions to the management team for resolution and improvement
• Adapts professionally and contributes to teamwork to enhance customer experience
• Clears tables and removes dishes promptly after customer departure or as needed
• Assists with taking used dishes to the designated cleaning area in the kitchen
• Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining essentials
• Resets tables promptly for the next customer party upon departure
• Maintains focus and remains on-task throughout the shift
• Performs sweeping and mopping of floors, addressing spills or breakages promptly and effectively

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• A minimum of 2 years’ experience in a restaurant position
• Have working knowledge of beer, wine and liquor and common drink recipes.
• Possess math skills and can handle money and operate a point-of-sale system.
• Be able to learn our menu, including food, beverage, and wine; maintain a working knowledge of all changes provided by management.

Language Skills:

• Proficiency in English
• Must be able to communicate clearly with managers, kitchen and dining room personnel, and guests

Physical Ability:

• Be able to reach, bend, kneel and frequently lift to 50 pounds
• Be able to work in a standing position for long periods of time (up to 10 hours)
• Be able to lift safely and efficiently maneuver items frequently weighing up to 20 to 25 pounds
• Specific vision abilities that this job may require include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
• Leadership Skills – Exhibits excellent critical thinking and decision-making skills; Displays ability to have a highly motivated and energetic personality; Displays ability to take the initiative and exhibit flexibility
• Customer Service Skills – Shows excellent guest service skills; Deals effectively with all business contacts; Always maintains a professional appearance and demeanor
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions
• Written Communication - Able to read and interpret written information
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments

Supports affirmative action and respects diversity