Server

emergemarket.com; Massachusetts; On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Restaurant dining discounts

Job summary

City Works - Watertown in Watertown, MA is hiring a Server to deliver genuine hospitality and engaging guest experiences. The Server will support smooth service, assist guests with menu selections, and collaborate with a fast-paced FOH team in a vibrant restaurant environment.

The ideal candidate shows outstanding interpersonal skills, enthusiasm, and a polished, patient demeanor. Prior hospitality experience is valued, along with the ability to communicate clearly with guests and teammates in a

Qualifications

• Must be at least 21 years of age.
• Minimum of 1 year of experience in food service/hospitality preferred but not required.
• Ability to work collaboratively in a fast-paced environment.
• Ability to create memorable guest experiences.
• Gain proficiency in the restaurant's menu and be enthusiastic about offerings.
• Clear and professional communication with team and management.
• Good judgment and adaptivity.
• Must have required food/alcohol certifications as designated by location.

Responsibilities

• Prepare stations before opening and after closing, complete side work.
• Assist guests with food and beverage choices and provide friendly service.
• Manage tables and guest experience throughout dining.
• Maintain a professional, outgoing, and enthusiastic attitude.
• Record guest orders accurately and note dietary requests.

Skills

Interpersonal skills

Energetic

Guest service

Team collaboration

Job description

City Works - Watertown
Watertown, MA 02472, USA

Description

Position: Server

Our Servers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences.

Who is Bottleneck Management?

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

Core Values

Understand the wants and needs of others

Support others through words and actions

Empower each team member to excel

Enjoy each other, our guests, and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, comprehensive benefits, EAP access, and restaurant dining discounts.

Primary Responsibilities and Duties

Essential Functions:

• Ready stations before opening and closing shifts, complete scheduled side work to enable full focus on guest care.
• Communicate effectively with customers and help them with their food and beverage selection.
• Manage tables and overall guest experience.
• Professional, outgoing, and enthusiastic attitude.
• Transmits orders to the bar and kitchen by recording guests' choices; identifying guests’ special dietary needs and special requests.

Qualifications and Skills:

• Must be at least 21 years of age
• Minimum of 1-year of experience in food service/hospitality desired, but not required
• Ability to work collaboratively in a fast-paced work environment.
• Ability to create memorable guest experiences.
• Gain proficiency in the restaurant's menu and be enthusiastic about our offerings.
• Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
• Good judgment skills and adaptive attitude.
• Must have all required food / alcohol certifications as designated by location.

Our Ideal Candidate:

• Outstanding interpersonal and communication skills.
• Outgoing, energetic, and enthusiastic.
• Polished, polite, and patient.

Hours of work:

Ability to work a varied schedule, including weekends.

Supervisory Responsibilities:

N/A

Reports to:

General Manager

Department:

FOH Operations

Compensation:

Work Environment/ Physical Demand:

• Must be able to stand for full shift
• Must be able to lift at least 50 pounds
• Must have good hearing for accurate communication with guests.
• Must be able to work in areas of loud noise.
• Required to frequently reach, bend, stoop, and carry
• Must be able to work in both warm and cool environments; indoors and outdoors
• Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
• Extended periods of standing and walking to different parts of the restaurant at different levels.
• Fast paced hands-on position.
• Dining facilities are both outside and inside. Lighting is maintained at a low level.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

An equal opportunity employer.

We adhere to E-Verify procedures where applicable in accordance with federal regulations.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.