Server

Wet Willie's; Irvine (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Wet Willie's in Irvine, CA seeks a server to deliver gracious and prompt food and beverage service, describing menu items and taking orders with proficient POS usage. You will maintain cleanliness, manage checks, and contribute to a welcoming dining experience that supports financial success for the operation.

The role requires 21+ years of age, 12–24 months of serving experience, wine knowledge for pairing, and clear English communication with guests and staff.

Qualifications

• Must be 21 years of age or older.
• 12–24 months current experience as a server or captain.
• Wine and beverage knowledge for pairing and up-selling.
• Able to communicate in English with vendors, guests and staff.

Responsibilities

• Anticipate guests’ needs and acknowledge all guests.
• Describe menu items, take orders and use the POS system.
• Settle guest checks and handle cash, room charges and gift certificates.
• Maintain cleanliness and organization of service areas.
• Work quickly and safely while following procedures.
• Maintain positive guest relations and respond to inquiries.
• Be familiar with hotel services and local attractions.

Skills

Anticipate guest needs

Move quickly in workspace

Attention to service details

Follow directions

Team player

Education

High School Diploma

Tools

POS system

Job description

SUMMARY: Serve guests food and beverage in a gracious professional manner. Provide a comfortable, exceptional dining experience through the consistent implementation of our existing steps of service. Maintain and improve check averages to ensure the financial success of the operation.

ESSENTIAL FUNCTIONS

• 1. Anticipate guests’ needs, respond promptly and acknowledge all guests.
• 2. Provide prompt, efficient and gracious service to guests, including artfully describing menu items, taking food and beverage orders and correct use of the point of sale computer system, ensuring timely service.
• 3. Correctly settle all guest checks, correct handling of cash, credit, room charge, gift certificates and city ledgers.
• 4. Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
• 5. Work quickly and safely at all times.
• 6. Maintain and comply with all departmental policies/service procedures.
• 7. Maintain positive guest relations at all times.
• 8. Be familiar with restaurant services/features and local attractions/activities to respond to guest inquiries accurately.
• 9. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
• 10. Participate in and support hotel efforts towards community service, sustainability and environmental initiatives.
• 11. Perform other duties as directed, developed or assigned.

Required SKILLS:

• 1. Ability to anticipate and understand guests’ needs.
• 2. Ability to move quickly and safely through workspace.
• 3. Ability to focus attention on service details.
• 4. Ability to follow directions thoroughly.
• 5. Ability to work cohesively with co-workers as part of a team.

Requirements

PHYSICAL DEMANDS:

• 1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• 2. Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• 3. Occasional need to stand for long periods of time.
• 4. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• 5. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• 6. Hearing requirements: constant need to speak on telephone, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Required QUALIFICATIONS:

• 1. Must be a minimum of 21 years of age
• 2. 12 – 24 months current experience as a server or captain.
• 3. Wine and beverage knowledge that will allow use of pairing and suggestive selling techniques.
• 5. Ability to communicate in English with vendors, guests and staff, to their understanding

Desirable Qualifications:

• 1. 12 months experience as bus person
• 2. Previous Culinary experience
• 3. High school graduate or GED-equivalent.
• 4. Certification of previous training in liquor, wine and food service.
• 5. Certification in alcohol awareness program
• 6. Certification in CPR.

TRAVEL REQUIRMENTS: NONE

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.