Server

Tim Ho Wan Waikiki; Honolulu (HI); On-site; USD 20,664,000 - 34,440,000; Full time

Job summary

Tim Ho Wan Waikiki is seeking a friendly server to deliver excellent dining experiences in a fast-paced, full-service restaurant. You will greet guests, take orders, serve dishes, and maintain a clean, organized dining area while upholding standards and ensuring guest satisfaction.

Ideal candidates have strong English communication, a team-oriented mindset, and a passion for hospitality, with regular weekend/holiday availability and punctuality expected.

Qualifications

• This position requires strong communication skills in English.
• Team-oriented mindset and a passion for hospitality.

Responsibilities

• Observe cash control procedures and print out reports in POS.
• Ensure all customer orders and requests are completed promptly and satisfactorily.
• Serve food to guests accurately and promptly, with necessary condiments.
• Present and describe food to guests and warn about hot plates or spills.
• Proactively attend to guest needs and maintain a clean service area.
• Restock supplies at side stations and refresh food/beverages per standards.
• Ensure service stations are fully equipped for service.
• Ensure food preparation and presentation meet prescribed standards.
• Practice 3 Cs: Communication, Coordination and Cooperation with the service team.
• Clean and reset tables and maintain cleanliness of service areas.
• Ensure the floor is clean, dry and safe.

Job description

Job Summary:

The server is responsible for providing excellent dining experiences for customers and ensuring smooth and efficient restaurant service operations. Key duties include greeting guests, taking orders, serving food, addressing customer needs and complaints, and maintaining a clean and organized restaurant environment. Ideal candidates should have strong communication skills, a team-oriented mindset, and a passion for hospitality.

Key Responsibilities:

• Observe cash control procedures and print out of reports in POS.
• Ensure all customer orders and requests are completed promptly and satisfactorily.
• Serve food to guest/s accurately, promptly, and satisfactorily, ensuring accurate serving condiments required with each menu item.
• Bring the food on the table, providing the name of the food item when presenting the food to guest and warn them if the plate or cup is hot, or there are liquids that may spill onto the guest. Say, "Enjoy your meal" and refill guest drinks as required.
• Ensure visibility and proactive to guest needs at all times.
• Clean and re-stock supplies on side stations and re-fill food and beverages according to standards.
• Ensure side stations at the service station are fully equipped for service.
• Ensure food preparation and presentation are done according to prescribed standards.
• Practice 3 Cs: Communication, Coordination and Cooperation with all service team to ensure proper delivery of good customer service.
• Clean and reset table for the next guest when the customer leaves and maintain cleanliness of service areas.
• Ensure floor is clean, dry, and safe.

Job Requirements:

• This position requires regular availability on weekends,holidays and peak dining hours
• At least one year of recent experience as a server in a full servce restaurant is required for the role.
• Experience in a dim sum or high volume restaurant is a huge plus
• Strong communication skills in English to provide excellent guest service
• Friendly, professional service-oriented attitude
• Ability to work efficiently in a fast-paced environment
• Dependable team player with a strong sense of responsibility
• Reliable attendance and punctuality are essential
• Ability to stand and walk for extended periods and carry trays as needed
• Bilingual in Chinese or Spanish is helpful for communication with kitchen staff

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