Server

LAGO (Glenview); Chicago, Glenview (IL, KY); On-site; USD 17,000 - 24,000; Full time

Job summary

Lago (Glenview) is seeking friendly servers to greet guests, explain menu details, and assist with selections while delivering food and beverages promptly. The role involves multitasking in a fast-paced environment, handling payments, and upselling to enhance guest experiences.

Applicants should have prior serving experience, excellent communication, and a guest-first attitude. Ability to stand for extended periods and lift up to 30 pounds is needed.

Qualifications

• Previous server experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude and guest-focused approach.

Responsibilities

• Greet and welcome guests warmly; provide menu details and preparation methods.
• Take accurate orders, note special requests, and input into POS.
• Deliver food and beverages timely; monitor guest satisfaction and address concerns.
• Upsell additional items and beverages to enhance the dining experience.
• Maintaining clean tables and dining areas; collaborate with kitchen and bar staff.
• Process payments accurately and provide receipts to guests.
• Follow all health, safety, and workplace policies.

Skills

Customer service

Communication

Multitasking

Cash handling

POS system

Upselling

Job description

ABOUT LAGO (GLENVIEW)

Excellence is coming to Glenview, at a restaurant called LAGO, the creation and vision of Fabio Viviani. With an emphasis on steak and fine libation you will experience Italian tradition with an innovative twist. The cuts are only the thickest and finest and the seafood is unsurpassed. The atmosphere is relaxed, while at the same time, sophisticated with a Neighborhood feel. You may even catch a glimpse of Fabio himself. If you believe in this idea and vision, it's time to help us build the next great experience for our guests.

Compensation:

Base wage of $9.00/hour plus tips. Team members are guaranteed to earn at least $15.00/hour in accordance with applicable wage laws, with the opportunity to earn more based on gratuities.

Duties:

• Customer Service:
  • Greet and welcome guests in a friendly and professional manner.
  • Provide detailed information about the menu items, including ingredients and preparation methods.
  • Assist guests in making informed decisions based on their preferences and dietary restrictions
• Order Taking and Processing: * Take accurate and complete orders from guests, ensuring special requests are noted. * Input orders into the POS system promptly and accurately. * Communicate effectively with kitchen staff to ensure timely and accurate preparation of orders.
• Food and Beverage Delivery: * Serve food and beverages to guests in a timely and organized manner. * Monitor and ensure guest satisfaction with their meals. * Address any concerns or requests promptly and professionally.
• Upselling and Recommending: * Promote additional menu items, specials, and beverages to enhance the dining experience. * Provide recommendations based on guest preferences and the restaurant's signature dishes.
• Table Maintenance: * Monitor and maintain the cleanliness of assigned tables and dining areas. * Set up tables with appropriate utensils, condiments, and décor. * Ensure a welcoming and tidy dining environment throughout service.
• Team Collaboration: * Collaborate with kitchen and bar staff to ensure seamless communication and efficient service. * Work as a team to provide exceptional service and address any challenges.
• Handling Payments: * Process guest payments accurately, handling cash and electronic transactions. * Provide guests with receipts and thank them for their patronage.
• Adherence to Policies and Procedures: * Follow all restaurant policies and procedures, including health and safety guidelines. * Uphold the highest standards of cleanliness and hygiene.

Qualifications:

• Previous experience as a server required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Positive attitude and strong customer service orientation.
• Knowledge of food and beverage pairings is a plus.
• Must be able to stand for extended periods and lift up to 30 pounds.

We strive to embrace what makes each one of us unique; we each have our own story, and there is only one YOU. We believe that celebrating and embracing this philosophy makes for a better world! Whether looking at our current staff or future team members, we believe that everyone has something to offer, and our employment practices reflect that. Whether by mandate or not, we never have and never will make our employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you are passionate about food and hospitality, we may be the place for you!