Server

Acebounce; Chicago (IL); On-site; USD 15,000 - 21,000; Full time

Job summary

State of Play Hospitality seeks a Server for our Chicago location. Deliver high-quality service with in-depth knowledge of menus, packages, and alcohol policies in a fast-paced, energetic environment.

Responsibilities include building guest rapport, handling the till accurately, and maintaining a welcoming atmosphere while training new staff to meet company standards.

Qualifications

• Food handler certification required.
• Alcohol certification required.
• Minimum 2 years’ experience in a high-volume environment.
• Able to stand/walk long periods and lift 50+ lbs.

Responsibilities

• Deliver exceptional service by understanding guests’ preferences and responding promptly.
• Build rapport with guests through excellent communication and a welcoming attitude.
• Use the till system responsibly and ensure accurate transactions.
• Adhere to pre-order processes to reduce waste and streamline operations.
• Open/close procedures and prep sections for service, ensuring cleanliness.
• Train new servers to uphold company standards and contribute to a high-performing team.

Skills

Customer service

Communication

Teamwork

Stamina

Multi-tasking

Education

Food handler certification

Alcohol certification

Job description

TITLE: ServerDEPARTMENT: Front of HousePOSITION TYPE: Part Time/Full TimeREPORTING TO: FOH ManagerFLSA STATUS: Non-exemptPosition Purpose:Servers are responsible for delivering to each guest a unique high-quality experience with passion and knowledge in an energetic atmosphere. They ensure accurate orders of food and beverage are received and delivered properly while being readily available. Servers provide a practical role of ensuring our guests have an excellent time and want for nothing is a vital aspect of our service performance. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart.Our Mission IsAt State of Play, our mission is to create moments of joy and connection through the power of play.Our Values Are:We Take the Initiative: Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.We’re Thoughtful: We think about the bigger picture. We default to listening and encouraging different views to our own. By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.We Celebrate the Wins: Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.Responsibilities:Listen to the CustomerDeliver exceptional service by understanding guests’ preferences and responding promptly to their needs, leveraging full knowledge of menus, packages and alcohol policies.Build rapport with guests through excellent communication skills and a welcoming attitude.Be Respectful of Company ResourcesUse the till system responsibly, ensuring accurate transactions and minimizing errors.Adhere to pre-order processes to reduce waste and streamline operations.Show UrgencyExecute opening and closing procedures efficiently, ensuring all sections are prepared for service and cleared at the end of the day.Proactively anticipate guest needs and act quickly to ensure a smooth and enjoyable experience.Create Positive EnergyFoster a welcoming and enjoyable atmosphere for both guests and colleagues by maintaining a positive attitude during service.Train new servers to uphold company standards and contribute to a collaborative, high-performing team.Must be able to pass exams with a 90% or better in each of the following categories:Food and BeverageAll issued training testing throughout employmentRequirements & Minimum QualificationsCurrent food handlers and alcohol certification maintained through employmentMinimum of 2 years’ experience preferably within a high-volume environmentAvailable to work various shift times and days, including weekends and holidaysAble to stand and/ or walk for long periods of timeAbility to lift over 50+ lbs. if necessaryAuthorized to legally work in the USServer Compensation & Benefits:Hourly pay of $12.96 plus tipsAbility to enroll in Medical, Dental, Vision and other insurance benefits (for employees who maintain full-time status)Paid Time Off, Sick Time, and Paid Holiday (may vary depending on state and local laws)Ability to enroll in 401k, Medical FSA, Commuter benefits, etc.Employee Discount: 50% your total bill for you and up to five guests.The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.Equal Opportunity Statement: State of Play Hospitality is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.