Server

Hilton-Garden-Inn-Hotel; Billings (MT); On-site; USD 32,000 - 45,000; Full time

Job summary

Generation Hospitality Group is seeking a motivated Server for our 50 Restaurant 1 department. This hourly, full-time role focuses on delivering memorable dining experiences with attentive, friendly, and knowledgeable service.

You will be the main liaison between guests and the kitchen, ensuring accurate orders and a welcoming atmosphere throughout the visit.

Qualifications

• Previous server or guest-facing experience preferred.
• Strong customer service skills and professional demeanor.
• Fluent English communication with guests and team members.
• Ability to learn menu details, ingredients, allergens.
• Experience using a POS system for orders and payments.

Responsibilities

• Greet guests, present menus, and explain specials.
• Take and enter accurate orders into the POS system.
• Serve food and beverages promptly with proper presentation.
• Maintain guest satisfaction and address concerns promptly.
• Process payments accurately and follow closing procedures.
• Keep service areas clean and stocked.
• Collaborate with hosts, bartenders, bussers and kitchen staff.
• Attend pre-shift meetings and stay informed on promotions.

Skills

Customer service

POS knowledge

Cash handling

Teamwork

English communication

Education

High school diploma

Tools

POS system

Job description

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About The Role

As a Server in our 50 Restaurant 1 department, you will play a central role in creating memorable dining experiences for our guests. This hourly, full-time position is ideal for someone who is passionate about hospitality, thrives in a fast-paced environment, and enjoys delivering attentive, friendly, and knowledgeable service. You will be the primary point of contact between guests and the kitchen, ensuring that orders are accurately taken, expertly delivered, and that every guest feels welcome and well cared for throughout their visit.

What You'll Do

• Greet guests promptly and warmly, presenting menus and explaining daily specials or featured items.
• Take accurate food and beverage orders, input them correctly into the POS system, and communicate any special requests to the kitchen and bar.
• Serve food and beverages in a timely, professional manner, ensuring proper presentation, accuracy, and guest satisfaction.
• Monitor guest experience throughout the meal, refilling beverages, pre-bussing tables, and anticipating needs without being intrusive.
• Provide knowledgeable recommendations on menu items, ingredients, preparation methods, and pairings to enhance the guest experience.
• Handle guest concerns or complaints professionally and promptly, escalating to a supervisor or manager when needed.
• Process payments accurately, handle cash and credit card transactions securely, and follow all closing check procedures.
• Maintain a clean, organized, and stocked service station, including side work such as rolling silverware, restocking condiments, and preparing service areas.
• Follow all health, safety, and sanitation guidelines, including proper food handling and cleaning procedures.
• Collaborate closely with hosts, bartenders, bussers, and kitchen staff to ensure smooth service and efficient table turns.
• Attend pre-shift meetings and training sessions to stay informed about menu changes, promotions, and service standards.
• Uphold company policies, standards of conduct, and dress code to represent the restaurant professionally at all times.

Qualifications

• Previous experience as a server or in a guest-facing restaurant position preferred; equivalent hospitality experience will be considered.
• Strong customer service skills with a friendly, positive, and professional demeanor.
• Excellent verbal communication skills in English, with the ability to interact clearly and courteously with guests and team members.
• Ability to learn and retain detailed menu information, including ingredients, preparation methods, and potential allergens.
• Comfort using a point-of-sale (POS) system for order entry and payment processing; basic math skills for handling cash and making change.
• Proven ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Strong teamwork skills with a willingness to assist colleagues and support the overall success of the restaurant.
• Reliable, punctual, and able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Physical ability to stand and walk for extended periods, carry trays and plates, and lift up to approximately 25 pounds as required.
• Must meet local age requirements for serving alcohol, if applicable, and comply with all responsible alcohol service regulations.
• High school diploma or equivalent preferred.

The pay range for this role is: