Server

Tavistock Restaurant Collection

Atlanta (GA)

On-site

USD 18,184 - 25,898

Full time

14 days+

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Benefits offered by this job

Employee discounts within our restaurant and hotel network.

Professional development opportunities.

Supportive work environment.

Job summary

Tavistock Restaurant Collection is seeking a Server for The Garden Room at the St. Regis Hotel in Atlanta, known for its vibrant ambiance and exceptional service. The role involves providing a memorable dining experience through excellent hospitality and attention to guest needs, with full-time employment and competitive compensation.

Qualifications

Able to communicate (speak, read, and write) in English.
Must meet local, legal minimum age requirement to serve alcoholic beverages.

Responsibilities

Deliver hospitality to our guests with genuine and personable conversation.
Guide guests through the menu to enhance their dining experience.
Handle guest complaints to ensure satisfaction.

Skills

Customer Service

Communication

Attention to Detail

Cash Handling

Education

High School Diploma or Equivalent

Job description

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Description

Elevate Your Career in Hospitality: Join The Garden Room Team

Description

Elevate Your Career in Hospitality: Join The Garden Room Team

Location: The Garden Room, St. Regis Hotel

The Garden Room, an enchanting dining haven located within the opulent St. Regis Hotel, is on the lookout for dynamic and personable Front of House talent to join our team. Renowned for its lush, botanical ambiance and exceptional service, The Garden Room offers a unique dining experience that captivates both the eye and the palate. We are seeking individuals who are passionate about hospitality and committed to providing our guests with an unforgettable visit.

We Offer:

The opportunity to be a part of a vibrant and creative team in one of the most beautiful dining spaces.
A supportive work environment where respect and encouragement are paramount.
Competitive compensation package including gratuities.
Professional development opportunities to grow your career in hospitality.
Employee discounts within our restaurant and hotel network.

Join The Garden Room and contribute to a setting where luxury meets nature, creating an atmosphere that's as delightful as the cuisine. Your role will be pivotal in ensuring that every guest's visit is not just a meal, but an experience to remember.

The Server is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest’s overall experience as the Server must ensure the guest has a memorable experience throughout their dining experience. As a restaurant server, it is your responsibility to seek to understand the guest’s needs from the initial greeting to their departure while enhancing their experience with engaging service to compel them to comment.

Requirements

ESSENTIAL FUNCTIONS

Maintain proper grooming and uniform standards.
Observes guest's body language to anticipate the guest’s needs to add to their exceptional experience.
Guides our guests through the menu to assist with their experience by informing them of our specials and signature items.
Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available.
Communicates allergy sensitivity from guests to managers to Culinary.
Visually checks guest’s order’s to ensure the items are prepared according to the guest’s specifications.
Adheres to alcohol awareness procedures.
Able to handle cash with accuracy and accountability.
Handles guest complaints by listening to their concerns, contacting the manager with any problems and solving complaints to ensure guest satisfaction
Follows up with guests by asking about their meal and experience to ensure great guest satisfaction.
Carries clean dishes, glassware, etc. to their designated locations to ensure supplies are available.
Communicates with team members and managers regarding availability of tables, seating large parties to ensure guests receive outstanding service.
Polishes silverware and glassware for cleanliness and according to presentation standards.
Performs additional duties as required including emptying trash and cleaning the restrooms to ensure the restaurant is clean and organized at all times for our guests and fellow team members.
Thanks guest for coming in with a personable farewell and invite them to return.

Physical Requirements

Frequent walking, kneeling, bending and reaching.
Must be able to lift, move and carry up to 20 pounds frequently.
Able to remain standing and active for a 6-8-hour shift.
Coordination skills that allow proper writing, pouring and carrying of several drinks and plates at the same time.

Minimum Requirements