Servall Product Consultant

Dover Corporation; Madison (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Dover Corp is seeking a skilled National Accounts Coordinator to manage lift repair and installation projects for national clients. You will dispatch tickets, audit invoices, and coordinate with RAI teams to deliver timely service while building strong relationships with account representatives.

A background in customer service with sales knowledge and strong communication skills is required. Excellent problem-solving and organizational abilities are essential for success in this role.

Qualifications

• 2+ years in customer service.
• Basic knowledge of sales principles.
• High School graduate or equivalent.

Responsibilities

• Manage national accounts lifecycle for lift repair or installation projects.
• Dispatch and follow up with customers and RAI teams to ensure timely service.
• Audit invoices and provide clear technical descriptions of lift work.
• Build and maintain strong relationships with national account representatives and the RAI network.
• Provide excellent customer service and proactive communication throughout the process.

Skills

Client follow-up

Interpersonal skills

Problem-solving

Business acumen

Sales principles

Customer service

Education

College Degree or equivalent experience

Tools

Microsoft Word

Outlook

Excel

Job description

Summary

Manages one or more national accounts by handling every phase of a lift repair or installation, while providing accurate and timely information to all parties involved. Work requires dispatching tickets, auditing, negotiating, order entry, and follow-ups during each process, while using technical product knowledge to provide assistance to RAI's and/or audit the work being done by the RAI. This is accomplished by providing excellent customer service, developing product line expertise, and building strong relationship with the national account representatives and the RAI network.

Responsibilities

Percentage of Time

35% RAI Management: Identify, negotiate quoted fees, dispatch and follow up with appropriate RAI for each required lift repair or installation, guiding and assisting RAI with technical problems to find solutions, and ensuring RAI understands any special requirements.

35% Account Management: Provide oversight to assigned national account(s), including follow-up, auditing invoices, providing technical descriptions of lift work required, and demonstrating a sense of urgency and helpful demeanor with every request.

20% Order Management: Manage the part and lift order process, from order entry, quoting, auditing and follow-up. This includes all levels of customer interface.

10% Other duties assigned.

Requirements

• High School graduate or equivalent.
• Basic knowledge of sales principles.
• 2 + years in customer service.
• Above average interpersonal skills, business acumen and problem-solving skills.
• Strong client follow-up and organizational skills.
• Working knowledge of Microsoft Word, Outlook and Excel.

Preferred

• College Degree or a combination of experience and education.
• Exposure to continuous improvement in a lean environment.