Sensory Specialist

ViziRecruiter,LLC.; Carlisle (Cumberland County); Hybrid; USD 63,440 - 95,160; Full time

Job summary

Ahold Delhaize USA is seeking a Quality Monitoring Lead for Private Brands to own the routine testing program, plan and oversee testing strategies, and manage sensory teams. The role partners with the Sensory Manager and cross-functional teams to drive product quality improvements.

The position offers a flexible hybrid schedule with in-person days at core locations including Salisbury, NC; Quincy, MA; Carlisle, PA; and Scarborough, ME, and requires US work authorization.

Qualifications

• Bachelor degree or equivalent in Food Science, Food Technology, Nutrition, Sensory Science, Biochemistry or Microbiology
• 5+ years of related experience, preferred in private label/manufacturing
• Must be able to work collaboratively and independently with minimal supervision
• Travel around 20-40% of time across multiple states for testing and samples

Responsibilities

• Leads planning, executing and overseeing quality review testing strategy for all private brand items
• Owns relationship with third party testing agency including budget and testing calendar
• Leads weekly Product Excellence task force meetings to address quality concerns and actions
• Conducts prioritized reviews of private brand product categories
• Leads customer research testing and supplier outreach on reformulation efforts
• Creates/master data reports for category management and cross-functional teams
• Ensures quality improvement projects stay on track within timelines
• Monitors supplier transitions to mitigate changes in quality perception

Skills

Sensory testing

Analytical skills

Communication

Project management

Education

Bachelor's degree in Food Science/related

Tools

Trace One

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

This position is responsible for the ownership (development and leading) of the routine quality monitoring program for Private Brands. They will plan, execute and oversee a routine quality review testing strategy. Partners with Sensory Manager to assign and manage sensory team members to support. Leads the task force meetings; reviews product concern inputs and complaints and develops action plans; Responsible for success of in-store blind sampling program for private brand products. Owns store communications, testing schedules, provides training and support to the sensory team in report generation and data analysis. Communicates results and develops action plans in conjunction with the sensory manager and business counterparts to drive product quality improvements. Responsible for ensuring all projects and quality improvements stay on track and within specified project timelines.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, and Scarborough, ME.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Leads planning, executing and overseeing of quality review testing strategy (including internal testing, organization of ad hoc third party testing and customer research testing) for all private brand items in alignment with the sourcing event calendar, private brand priority strategies and risk assessment calendar
• Owns the relationship with third party testing agency including budget, communication, testing calendar, test result review
• Leads the weekly Product Excellence task force meeting to address trending quality concerns via complaints and developing action plans.
• Conducts a prioritized and sequenced review of all categories of private brand products.
• Leads the customer research testing program and supplier outreach on reformulation efforts.
• Incorporates new technologies such as Trace One for enhanced product tracking and analysis.
• Compiles & communicates the master data report to be cascaded to category management teams and communications with third party execution team and sensory software company.
• Communicates results and developing action plans in conjunction with the Sensory Manager and business counterparts to drive product quality improvements.
• Responsible for ensuring all quality improvement projects stay on track within specified project timelines.
• Monitors supplier transitions for Private Brand items to help mitigate potential issues in customer perception of changes in quality.
• Product Quality Monitoring: Manages the review of internal data points and creates action plans for product quality improvements. Partners with cross-functional team members collaboratively (consumer affairs, category development, sourcing, sensory). Collaborates with Private brand manufacturers and outsourced QA third party organizations (where applicable) to monitor quality.
• Ownership of createing store rotation schedules, sensory tech support schedule and leading store location changes.
• Creates and writes Sensory Ballots and sets up sensory panels utilizing relevant sensory science and techniques to create unbiased customer sensory research.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Requirements

• Bachelor degree or equivalent combination of education and related work experience in one of the following or related subjects: Food Science, Food Technology, Nutrition, Sensory Science, Biochemistry or Microbiology
• 5+ years of related experience, preferred in private label/manufacturing
• Must be able to work collaboratively and independently with minimal supervision
• Expertise in sensory testing and guidance and consumer product testing
• Ability to evaluate mulitple aspects of food products
• Proven analytical and problem solving skills
• Travel around 20-40% of time (includes sample procurement across multiple retailers in multiple states, processing for perishable shipments, third party site visits)

Preferred Qualifications

• Story telling and customer focus
• Ability to manage multiple projects simultanesouly and adapt to change
• Understanding of consumer food products brand management
• Understanding of the private label retail food business environment and metrics
• Communicate and influence cross functionally
• Proven analytical and problem solving skills
• Excellent oral and written communication skills
• Ability to analyze, interpret and take appropriate action on information

ME/NC/PA/SC Salary Range: $63,440-$95,160

IL/MA/MD/NY Salary Range: $72,880 - $109,320

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.