Sensor Systems Technical Support Specialist

SICK AG; Canton (MA); Hybrid; USD 46,000 - 69,000; Full time

Job summary

SICK is seeking a Technical Customer Care I based in Canton, MA, with a hybrid work schedule. You will provide initial technical support for SICK sensor products to customers, ensuring high-quality service and quick resolution of issues, interfacing with sales, distributors, and end users.

The role requires 0–2 years in technical customer care, an associate degree in a technical field (engineering preferred), English fluency, and willingness to work on-call hours and weekends as needed.

Qualifications

• Associate degree in a technical field is required; engineering degree preferred.
• Strong written and spoken English; able to communicate technical issues.
• Ability to work flexible hours including weekends and on-call.

Responsibilities

• Provide continuous technical support for assigned sensor products and systems to sales teams, distributors, integrators, and customers via phone and email.
• Be knowledgeable on end-user technical support including how-to questions, maintenance, configuration, troubleshooting, upgrades, and minor enhancements.
• Understand SLA priorities and escalations; gauge request difficulty and prioritize accordingly.

Skills

Communication

English fluency

Problem solving

Prioritization

Multitasking

Attention to detail

Time management

Education

Associate’s Degree in technical field

Bachelor’s degree in engineering

Tools

Microsoft Office

CRM

SAP

Job description

SICK is seeking a Technical Customer Care I based in Canton, MA, with a hybrid work schedule. You will provide initial technical support for SICK sensor products to customers, ensuring high-quality service and quick resolution of issues, interfacing with sales, distributors, and end users.

The role requires 0–2 years in technical customer care, an associate degree in a technical field (engineering preferred), English fluency, and willingness to work on-call hours and weekends as needed.