Senna House Scottsdale - Front Desk Supervisor

Remington-Hospitality-; Scottsdale (AZ); On-site; USD 23,000 - 36,000; Full time

Job summary

Remington Hospitality is seeking a Front Office Supervisor in Scottsdale, AZ. The role supports front desk operations, interviewing and training staff, and ensuring smooth guest check-in/check-out.

The position requires coordinating with housekeeping and engineering and managing MICROS transactions. The ideal candidate calmly handles high guest volumes, commits to a team approach, and is available for flexible schedules including nights and weekends.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• Willingness to work varied shifts including nights, weekends and holidays.
• Team oriented with strong communication and problem solving skills.
• Experience in front desk operations or guest services is preferred.

Responsibilities

• Staff, interview, hire, train and schedule front desk agents and related roles.
• Supervise front desk operations and ensure staffing levels meet demand.
• Operate the MICROS front office system and daily transactions.
• Review AM/PM discrepancy reports and resolve issues.
• Coordinate with Housekeeping and Engineering on guest requests and maintenance needs.
• Greet guests and manage check-in/check-out in a courteous, professional manner.

Skills

Staff scheduling

Guest services

MICROS knowledge

Communication

Tools

MICROS System

Job description

#26-3317

Scottsdale, Arizona, United States

Location Description

7501 E Camelback Road, Scottsdale, Arizona 85251

Our hotel is ideally situated five minutes from Old Town Scottsdale, including shopping at Fashion Square, dining downtown, and events at Scottsdale Stadium. The urban escape offers an on-site restaurant, a full bar, and a 24-hour marketplace. Enjoy the outdoor pool, cabanas, and a fully equipped fitness center.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Scottsdale Curio-PHXTT

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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