Senna House Scottsdale - Front Desk Supervisor

Mr C. Hotels; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Remington Hotels in Scottsdale seeks a Front Desk Supervisor to lead the front office team, ensuring smooth guest check-in/out and exceptional service. You will manage staffing, train staff, and oversee MICROS transactions to maintain daily operations.

Ideal candidates enjoy teamwork, handle high-demand moments with poise, and are flexible with shifts including nights and weekends. This in-office role supports our guest-centric hotel experience.

Qualifications

• Ability to calmly manage high-demand or upset guests.
• Strong teamwork and scheduling capabilities.
• Willingness to work varying shifts including nights and weekends.

Responsibilities

• Staffing front desk: interview, hire, supervise, train and schedule agents, supervisors and PBX operators.
• Understand front office roles and perform duties when needed.
• Operate MICROS system accurately for daily transactions.
• Check AM/PM discrepancy reports for accuracy.
• Coordinate with Housekeeping and Engineering on guest rooms and requests.
• Greet guests and check them in/out promptly and professionally.

Skills

Front desk operations

MICROS system

Guest service

Team leadership

Tools

MICROS POS

Job description

#26-3317

Scottsdale, Arizona, United States

Location Description

7501 E Camelback Road, Scottsdale, Arizona 85251

Our hotel is ideally situated five minutes from Old Town Scottsdale, including shopping at Fashion Square, dining downtown, and events at Scottsdale Stadium. The urban escape offers an on-site restaurant, a full bar, and a 24-hour marketplace. Enjoy the outdoor pool, cabanas, and a fully equipped fitness center.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Scottsdale Curio-PHXTT

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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