Desktop Support Specialist

HCLTech; Arlington Heights (IL); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Job summary

HCLTech seeks an experienced IT Support professional to provide world-class end-user support for on-site and remote executives. You will troubleshoot desktop hardware, operating systems, and specialized devices, while coordinating AV and collaboration services for high-priority meetings.

The role requires strong communication, problem-solving, and the ability to work in a fast-paced, team-oriented environment. You will help drive new technologies and proactive support across the organization.

Qualifications

• Bachelor’s degree or equivalent IT experience (5+ years in IT role).
• 2+ years’ experience in desktop hardware, OS, smartphones, bar code scanners and printers.
• 2+ years’ experience in Microsoft 365 products (Windows, Office, Outlook, Teams, etc.)
• 2+ years’ experience in business communication platforms (messaging, video conferencing).

Responsibilities

• Deliver world-class IT support to onsite and remote executives.
• Independently resolve complex, break/fix issues in person or via telephone.
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
• Provide technical support to Office Services as needed.
• Provide recommendations regarding new technologies to better support all executives, and users.
• Perform regular walkthroughs to provide proactive support to high visible individuals.
• Acts as a resource for IT projects and initiatives in other functional areas as needed.
• Receive and respond to incoming support requests in a timely manner including off hours.
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations.
• Set reasonable expectations that can be counted on.
• Present the facts transparently to promote collaborative solutions.

Skills

Desktop hardware

Operating systems

Smartphones

Barcode scanners

Printers

Microsoft 365

Microsoft Teams

Office 365

Communication platforms

Education

Bachelor’s degree or equivalent experience

Tools

AV services

Job description

Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role)

2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.

2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)

2+ years’ experience in business communication platforms such as messaging, video conferencing,

OSS Tech is responsible for providing support to GEHC staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers, scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to:

• Deliver world-class IT support to onsite and remote executives
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all executives, and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.