Senior Workforce Management Professional, Tactical

Humana Inc; United States; Remote; USD 71,000 - 98,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana Inc in the United States is seeking a Senior Workforce Management Professional to apply advanced and predictive analysis for staffing decisions in Medicaid UM. This fully remote role blends strategic workforce planning with daily execution to optimize staffing and service delivery.

The role requires 3+ years of WFM experience with Verint, strong MS Office skills, and excellent communication. You will forecast needs, manage scheduling, and ensure compliance with US laws and Humana policies.

Qualifications

• Comprehensive knowledge of Verint with 3+ years of Workforce Management experience.
• Experience collaborating with leaders.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Excellent written and oral communication skills.
• Strong analysis, critical thinking and problem-solving abilities.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Perform short-range and intermediate forecasting for staffing needs in Medicaid UM with real-time data and trends.
• Administer scheduling, timekeeping, attendance, and absence management to policy.
• Assess staffing requirements and propose solutions to meet workforce goals.
• Provide analysis of talent and staffing to support department and segment goals.
• Demonstrate understanding of organizational strategy and link to workforce decisions.
• Collaborate with leadership to support operational execution and strategic initiatives.

Skills

Verint knowledge

Workforce management

Leadership collaboration

Word

Excel

PowerPoint

Communication skills

Analytical thinking

Multi-tasking

Education

Bachelor's degree

Tools

Verint

Job description

Become a part of our caring community Humana's Pharmacy Process Engineering organization is looking for a Senior Workforce Management Professional. You will apply and integrate advanced and predictive analysis, people metrics, and reporting. These tools will help develop strategic and operational insights for workforce decision-making. The insights will inform decisions related to staffing, learning and development, talent management, diversity, and human resource compliance. You will work assignments that involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Workforce Management Professional is an important member of Humana's Workforce Management team, supporting the Medicaid Inpatient and Outpatient Utilization Management (UM) segment. You will blend advanced strategic analysis with operational workforce management, focusing on both enterprise-level planning and daily execution to ensure staff deployment and service delivery.

Key Responsibilities:

• Perform short-range and intermediate forecasting for staffing needs in Medicaid UM, incorporating real-time data, use trends, and anticipated demand fluctuations.
• Administer and oversee scheduling, timekeeping, attendance line, and absence management tasks, ensuring accuracy and compliance with established policies.
• Assess organizational staffing, identify requirements, and recommend solutions to meet both immediate and future workforce goals.
• Provide relevant analysis of talent and staffing needs, supporting strategic and operational goals at the department and segment level.
• Demonstrate comprehensive understanding of organizational strategy, departmental goals, and their linkages to related departments to inform workforce decisions.
• Collaborate with leadership and teams to support operational execution and strategic initiatives, applying strong communication and interpersonal skills.
• Make independent decisions regarding work methods and approaches, including resolving issues in ambiguous or evolving circumstances.
• Ensure all workforce management activities comply with U.S. federal and Puerto Rico employment laws and Humana's internal guidelines.
• Monitor and report on main workforce metrics; adjust planning and processes to optimize performance and employee engagement.
• Use your skills to make an impact.

Required:

• Comprehensive knowledge of Verint 3+ years of Workforce Management experience
• Experience collaborating with leaders
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
• Excellent written and oral communication skills
• Strong analysis, critical thinking, and analytical problem-solving skills
• Ability to handle multiple tasks and deadlines with attention to detail

Preferred:

• Previous experience in a healthcare environment (call center or back office)
• Bachelor's degree
• Prior experience in Process or Project Management

Additional Information

Work Style:

Fully Remote Work hours: Monday-Friday; 8:30 AM-6:00 PM (Eastern Standard Time)

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours / Pay Range

40

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

Application Deadline: 11-01-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Work at Home Requirements:

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.