Senior Workforce Management Forecasting Analyst

Jobtailor; Nevada (IA); On-site; USD 80,000 - 120,000; Full time

Job summary

Jobtailor is seeking a Workforce Management Analyst to transform data into actionable staffing insights. You will analyse contact center data, forecast workload, and collaborate with cross-functional teams to align staffing with business needs.

The role requires proficiency in Python and MS Office, experience with large datasets, and the ability to communicate findings to stakeholders. You will help design controls and implement efficiency improvements across operations.

Qualifications

• Experience using data analysis to support decision-making and forecasting.
• Familiarity with large datasets and coding in Python or similar tools; MS Office proficiency.
• Ability to manage stakeholder relationships and communicate insights across functions.
• Knowledge of Workforce Management forecasting and analytics in an operational environment.
• Familiarity with advanced forecasting methods and time series modelling.

Responsibilities

• Optimise staffing levels and workforce allocation through data analysis.
• Collaborate with teams across the bank to align and integrate workforce management processes.
• Develop and implement workforce management strategies, processes and controls.
• Identify areas for improvement and provide recommendations for change.
• Participate in projects to improve workforce management efficiency.
• Develop and manage staffing schedules to optimise business needs.

Skills

Data Analysis

Workforce Management Forecasting

Python Programming

Stakeholder Relationship Management

Time Series Modelling

Tools

MS Office

AWS

Job description

• Optimise staffing levels and workforce allocation through data analysis
• Collaborate with teams across the bank to align and integrate workforce management processes
• Develop and implement workforce management strategies, processes and controls
• Identify areas for improvement and provide recommendations for change
• Participate in projects to improve workforce management efficiency
• Develop and manage staffing schedules to optimise business needs

Requirements

• Experience using data analysis and problem-solving skills to support business decision-making and forecasting activities
• Familiarity working with large datasets, including coding knowledge such as Python or similar tools, along with proficiency in MS Office
• Ability to manage stakeholder relationships and communicate insights effectively across business functions
• Knowledge of Workforce Management forecasting and analytics within an operational environment
• Familiarity with advanced forecasting methods and time series modelling techniques
• Understanding of contact center data environments, including AWS or similar platforms

Core Competencies

Demonstrates expertise in data analysis and workforce management strategies, with a strong focus on optimizing staffing levels and improving operational efficiency. Proficient in stakeholder communication and advanced forecasting methods within contact center environments.

Highest-signal resume keywords

• Data Analysis
• Workforce Management Forecasting
• Python Programming
• Stakeholder Relationship Management
• Time Series Modelling

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Workforce Management
• Forecasting
• Problem-Solving
• Time Series Modelling

Soft Skills

• Communication
• Collaboration

Industry Keywords

• Contact Center Data
• Workforce Allocation
• Operational Environment

Tools & Technologies

• MS Office
• AWS