Senior Workforce Management Analyst - Remote in California

Prime Therapeutics; New Hanover (PA); Remote; USD 80,000 - 110,000; Full time

Job summary

A prominent healthcare organization is seeking a Senior Workforce Management Analyst to work remotely. The role involves analyzing, modeling, and reporting for multi-channel workflow queues. Candidates should have a Bachelor's degree and at least 5 years of data analysis experience in a relevant environment. Proficiency with workforce planning software is essential. We welcome diverse candidates and offer competitive benefits.

Benefits

Comprehensive benefits package

Diversity and inclusion programs

Qualifications

• 5 years of work experience in data or statistical analysis.
• Experience in a production, call center, or pharmacy environment.
• Must be eligible to work in the United States.

Responsibilities

• Model, analyze, and develop reports for Operations departments.
• Lead the assessment and analysis of planning and workflow improvement.
• Partner with department leaders to develop budget staffing requirements.

Skills

Data analysis

Statistical analysis

Workforce planning software

Budgeting

Training and coaching

Education

Bachelor's degree in business or related area

Tools

IEX

VERINT

NICE

Job description

Overview

Senior Workforce Management Analyst - Remote in California. The Senior Workforce Planning Analyst is responsible for analyzing, modeling and reporting for a multi-channel workflow queue movement environment.

Responsibilities

• Model, analyze and develop reports for Operations departments (i.e., volume, rate, and workload forecasting and trend analyses)
• Lead the assessment and analysis of planning and workflow improvement, long range forecasting, budgeting and hiring plans and operational strategic planning initiatives
• Partner with department leaders to develop budget staffing requirements
• Develop employee, supervisor, department and Operations level production reporting
• Provide feedback, coaching and training to support Associate and Workforce Planning Analyst development
• Other duties as assigned

Minimum Qualifications

• Bachelor\'s degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
• 5 years of work experience in data or statistical analysis in a production, call center or pharmacy environment
• Experience with Workforce planning software (IEX, VERINT, NICE)
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Ability to develop presentations for senior level management
• Ability to lead and direct department activities

Preferred Qualifications

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits page and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.