Senior Workers Compensation Claims Adjuster - CT, NH, VT, RI, MA

Arthur J. Gallagher & Co. (AJG); Quincy (MA); Remote; USD 70,000 - 100,000; Full time

Job summary

Gallagher Bassett, part of Arthur J. Gallagher & Co., is seeking a skilled Claims Adjuster for a fully remote role. You will assess indemnity and lost-time workers' compensation claims, collaborate with clients, and drive timely resolutions with empathy and precision.

The role requires strong claims experience (5+ years), appropriate licenses in applicable states, and familiarity with claims software. Gallagher Bassett emphasizes teamwork, development, and client-focused outcomes.

Qualifications

• High School Diploma is required.
• Minimum 5 years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Knowledge of industry standards and practices.
• Experience with claims and business software.

Responsibilities

• Analyze claims exposure and determine proper actions to resolve.
• Interact with parties involved in the claim process.
• Provide empathetic, customer-focused service to claimants.
• Ensure claims are processed per client policies and regulatory requirements.
• Document activity and support claim file outcomes.

Skills

Claims management

Analytical skills

Communication

Customer service

Regulatory compliance

Education

High School Diploma

Bachelor's Degree

Tools

Claims software

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Claims Background: Workers compensation indemnity, lost time claims
• Jurisdictions experience: CT, MA, NH, RI, VT
• Active Adjusters’ Licenses: CT, NH, RI, VT
• Location: This role is eligible for fully remote work

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file

About You

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex indemnity/lost time workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

REQUIRED QUALIFICATIONS:

• High School Diploma
• Minimum of 5 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of accepted industry standards and practices
• Computer experience with related claims and business software

DESIRED:

• Bachelor's Degree

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)