Senior Workers' Comp Claims Lead — Hybrid/Remote

The Hanover Insurance Group; Antioch (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

401K with a company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Cultural Awareness Day

Job summary

The Hanover Insurance Group in California is seeking a Senior Workers Compensation Adjuster to manage moderate to complex, high-value casualty claims with minimal supervision. The role supports a hybrid option at the Roseville office or full remote work, requiring strong investigative and negotiation skills.

The position emphasizes regulatory compliance, strategic negotiation, and collaboration with internal and external stakeholders, including legal counsel, to ensure thorough claim resolution.

Qualifications

• Bachelor’s degree preferred, or combination of education and equivalent experience.
• Typically requires 5–10 years of claims handling experience.
• Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits.
• Skilled in negotiating complex claims and developing strategies to influence outcomes.
• Communicates clearly and effectively across a variety of situations.

Responsibilities

• Independently manage moderate to complex, high-value casualty claims with thorough analysis and resolution.
• Lead investigations, assess coverage, and issue documentation including reservation of rights and coverage letters.
• Escalate issues as needed and pursue subrogation.
• Coordinate with legal, underwriting, vendors, and agents; lead cross-functional meetings.
• Set reserves, authorize payments, and make financial decisions within authority.
• Use analytics to identify trends and improve claims handling efficiency.
• Mentor junior claim handlers and contribute to training materials.

Skills

Negotiation

Investigations

Communication

Mentoring

Regulatory knowledge

Project management

Data analysis

Education

Bachelor’s degree preferred

Job description

The Hanover Insurance Group in California is seeking a Senior Workers Compensation Adjuster to manage moderate to complex, high-value casualty claims with minimal supervision. The role supports a hybrid option at the Roseville office or full remote work, requiring strong investigative and negotiation skills.

The position emphasizes regulatory compliance, strategic negotiation, and collaboration with internal and external stakeholders, including legal counsel, to ensure thorough claim resolution.