Senior Workday Business Analyst - 100% Remote

Abacus Search Staffing; Boston (MA); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading staffing agency is seeking a Senior Workday Business Analyst to assess business needs and develop solutions for an educational institution. You will work closely with multiple teams to document processes, perform testing, and guide business improvements. Ideal candidates have over 10 years of experience, including 2 years specifically on the Workday platform and a passion for higher education systems.

Qualifications

• 10+ years’ experience in a business analyst role.
• 2+ years of functional Workday platform experience preferred.
• Experience with ERP and CRM systems.

Responsibilities

• Facilitates requirements gathering and design activities.
• Performs quality assurance and testing.
• Collaborates with business and technology teams.

Skills

Interpersonal skills

Analytical skills

Communication skills

Attention to detail

Flexibility and adaptability

Education

Bachelor's degree in relevant field

Advanced degree or CBAP certification

Tools

Google Workspace

Workday

Salesforce

Job description

The Senior Workday Business Analyst (SWBA) will work with administrators across the institution to assess their business needs and challenges and develop business process solutions that follow industry best practices.

With a primary focus on the Workday platform, the SWBA works closely with the Workday platform owner and with project managers and other business analysts on strategic institution-wide projects and operational initiatives to ensure that business needs are understood, solutions identified and/or designed, and business processes are designed, documented, and tested. The SWBA translates business requirements into business solutions utilizing ERP, CRM, and other enterprise application system functionality.

Reporting to the Senior Director for Project Management and Business Analysis - Enterprise Technology Services, the SWBA will collaborate with business and technology teams as we seek to transform the enterprise systems used by the institution to support music and performing arts education in an expanding portfolio of programs offered online and on our campuses in the United States and Europe.

Job Purpose:

The Senior Business Analyst (SWBA) functions as a lead BA or key project team member on Workday projects and operational initiatives, interacting with various multi-functional teams to define and document business processes and requirements. They will be very detailed, self-motivated, results-oriented, and excellent communicators. This role requires analyzing sophisticated business problems to be solved with configuration solutions. Our roles are fast-paced and focus on analyzing challenging problems and developing solutions to a variety of operational critical issues, all while managing various projects and initiatives.

Essential Duties and Responsibilities:

1. Facilitates requirements gathering and design activities.
2. Performs quality assurance, systems testing, and user acceptance activities.
3. Develops and executes end-user verification test plans and scenarios. Facilitates end-user testing sessions.
4. Defines, documents, and maintains business processes, requirements, and policies. Looks for ways to constantly improve processes & procedures.
5. Manages and supports operations-related initiatives identified by the Workday platform owner.
6. Identifies opportunities for business process improvements and makes recommendations as appropriate.
7. Works with Workday operations team to understand and prioritize requests.
8. Supports identified action items and delivery plans.
9. Assists with the intake requests to prioritize enhancements on the overall roadmap.
10. Performs system testing of new functionality or bug fixes.
11. Assists with feasibility of enhancement requests.
12. Participates in technical design sessions, ensuring that the business requirements and objectives are articulated and addressed by the designed solutions.
13. Collaborates with Training & Support team to create documentation and training for end-users on new or changed business processes.
14. Diagnoses problems related to daily transactional or operational processes; determines possible solutions and implements effective solutions in a timely fashion.
15. Adheres to and promotes the Vision and Guiding Principles.
16. Contributes to the refinement of internal best practices to ensure the delivery of high-quality services that meet the needs of the community.
17. Other duties as assigned.

Required Experience:

1. Bachelor’s degree and relevant business process analysis and/or business analyst training and experience required.
2. Advanced degree and/or CBAP (Certified Business Analysis Professional) certification preferred.
3. 10+ years’ experience in a business analyst role or performing business analysis functions.
4. 2+ years of functional Workday platform experience required; Workday implementation experience strongly preferred (Workday Student a plus).
5. Experience with other administrative business applications (e.g., ERP, CRM: Colleague, PowerCampus, Salesforce, etc.) and/or third-party administrative systems supporting the student experience preferred.
6. Work experience in a higher education environment strongly preferred.
7. Background in or exposure to higher education student administrative operations desirable (e.g., registrar operations, admissions/recruiting, academic program/curriculum administration, academic advising, student accounts, financial aid, etc.).
8. Knowledge and applied use of a range of elicitation techniques to elicit business and system requirements.
9. Knowledge and experience with workflow/documentation techniques (e.g., swim lane diagrams), and flexibility to apply the best method for each assignment/project.
10. Knowledge of and experience with both waterfall and agile methodologies.
11. Experience with Google Workspace / G Suite applications (Drive, Gmail, Calendar, Docs, Sheets, etc.) and Smartsheet preferred.
12. Strong understanding of data integration between systems and/or experience working with IT.

Required Skills:

1. Strong interpersonal skills to understand the broad range of needs and support requirements for delivering exemplary customer service across the institution.
2. Ability to clearly articulate messages to a variety of audiences.
3. Flexibility and adaptability; ability to work in ambiguous situations.
4. Ability to understand complex business processes and effectively communicate information through visuals/diagrams or other requirements documentation.
5. Ability to communicate clearly and effectively in both verbal and written formats, and to maintain positive, productive working relationships with both technical and non-technical personnel.
6. Ability to operate independently and set priorities among multiple tasks and projects.
7. Excellent analytical skills.
8. Intellectually curious; loves a good challenge.
9. Ability to manage multiple tasks, assignments, and projects. Self-motivated and highly engaged.
10. Attention to detail.
11. Proven ability to work effectively in a highly diverse campus community.
12. Demonstrated capacity to develop and maintain effective working relationships with individuals and organizations reflecting a broad range of identities, perspectives, and experiences.